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- Tasks: Lead a dynamic team to deliver fast and efficient claims handling.
- Company: Join a forward-thinking company with a focus on innovation and teamwork.
- Benefits: Great salary, bonus, 25 days holiday, and comprehensive benefits package.
- Why this job: Make a real impact in a leadership role that supports customers and colleagues.
- Qualifications: Previous claims experience and strong leadership skills are essential.
- Other info: Flexible working options and opportunities for career development await you.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Claims Team Manager to join our Leeds‑based Claims Team on an 18‑month fixed‑term contract. You’ll work from our brand‑new, innovative city‑centre offices right next to the train station.
You’ll play a key role in the leadership of our Prompt Resolution Team (PRT) — a team that delivers fast, efficient, high‑quality claims handling for cases where speed and service matter most.
If you want a leadership role that truly makes a difference to customers, colleagues, and the wider business, this is the one.
What You’ll Be DoingAs a Claims Team Manager, you will:
- Lead & Inspire: Support the Head of Insurance Claims in running and overseeing the UK Claims Team. Take the lead on managing the PRT, including coaching, 1‑to‑1s and developing a high‑performance culture. Act as a trusted deputy for the Head of Insurance Claims when required.
- Drive Performance: Ensure all PRT claims are handled proactively, accurately, and in line with our Claims Philosophy. Produce monthly performance reports and quarterly updates for senior leadership. Monitor team objectives, support development and maintain high service standards.
- Deliver Excellent Claims Handling: Manage your own varied caseload across multiple classes of business. Work efficiently to meet deadlines and drive claims to effective settlement. Analyse trends, act on feedback, and champion continuous improvement.
- Build Strong Relationships: Maintain excellent communication with key brokers and partners. Support oversight of external service providers and TPAs to ensure high‑quality performance. Contribute to wider team projects and help shape the future of the claims function.
You’ll thrive in this role if you have:
- Previous claims experience in Property or EL/PL.
- Proven leadership skills — or a clear ability and desire to step into leadership.
- Legal qualifications or strong claims expertise with a commitment to studying towards CII.
- Good Microsoft Office skills and the ability to learn in‑house systems quickly.
- Excellent written and verbal communication skills.
A great starting salary plus bonus & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed.
Claims Team Manager in Leeds employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their claims philosophy and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your leadership skills and how you've driven performance in past roles. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. So, hit that 'Apply Now' button and let’s get started!
We think you need these skills to ace Claims Team Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in claims management. We want to see how your skills align with the role of Claims Team Manager, so don’t hold back on showcasing your leadership abilities!
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your capability in claims handling and team leadership. Use numbers and examples to illustrate how you’ve made a difference in past positions – we love seeing results!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Markel
✨Know Your Claims Inside Out
Make sure you brush up on your claims knowledge, especially in Property and EL/PL. Be ready to discuss specific cases you've handled and how you approached them. This will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or project in the past. Highlight your coaching techniques and how you've developed a high-performance culture. This is crucial for the Claims Team Manager role, so make it count!
✨Communicate Clearly and Effectively
Practice your verbal and written communication skills. You’ll need to demonstrate how you can maintain excellent relationships with brokers and partners. Consider role-playing common scenarios to refine your responses.
✨Be Ready to Discuss Performance Metrics
Familiarise yourself with performance reporting and how you’ve used data to drive improvements in previous roles. Be prepared to discuss how you would monitor team objectives and ensure high service standards in the PRT.
