At a Glance
- Tasks: Manage claims that impact lives, from notification to settlement.
- Company: Join Markel, a Fortune 500 global specialist insurer.
- Benefits: Great salary, bonus, hybrid work, and funded qualifications.
- Other info: Clear career progression and a people-first culture await you.
- Why this job: Make a real difference in a supportive, collaborative team.
- Qualifications: Open to various backgrounds; strong communication and problem-solving skills needed.
The predicted salary is between 30000 - 40000 £ per year.
Leeds (Hybrid – 4 days office / 1 day home)
Full-time | 1 year Fixed Term Contract
Great salary + bonus at the end of the contract + excellent benefits
Make your mark when it matters most! At Markel, insurance is more than a policy — it’s a promise. A promise to help people rebuild after unexpected events, and to give businesses the confidence to move forward. As part of our Prompt Resolution Team, you’ll be right at the heart of that promise, managing claims that genuinely impact people’s lives, while building a career with real progression and support.
Why this role?
- Join a high-performing, supportive team in Leeds with a strong culture of collaboration and development
- Opportunities have become available due to internal promotion and growth, not attrition
- Gain exposure across Employer’s Liability, Public Liability and Property claims
- Benefit from structured training, funded CII qualifications and clear career pathways
- Whether you’re developing your insurance career or bringing transferable skills, this is a role where you can grow fast and make a real impact.
What you’ll be doing:
- You’ll take ownership of your own portfolio of claims from first notification through to settlement, including:
- Managing a mixed caseload of low-value injury (EL/PL) and property damage claims
- Investigating claims, reviewing policy coverage and making fair, informed decisions
- Working closely with policyholders, brokers and loss adjusters
- Building strong relationships and delivering excellent customer outcomes
- Prioritising workloads and progressing claims efficiently in a fast-paced environment
- Contributing to continuous improvement and team projects
- You’ll manage a varied portfolio, combining high-volume, low-touch liability claims with more hands-on property cases
What we’re looking for:
We’re open-minded on background, what matters most is your potential. You might come from:
- Insurance claims, underwriting, broking or operations
- Property or liability claims
- Customer-focused roles within insurance
- A legal or academic background (e.g. law graduate)
You’ll bring:
- Strong communication and relationship-building skills
- A proactive, problem-solving mindset
- Organisation and attention to detail
- Confidence speaking with customers
- A genuine desire to learn and build a long-term career
What’s in it for you:
- Competitive salary & bonus at the end of the FTC
- Hybrid working (4 days in Leeds, 1 from home)
- 25 days holiday + bank holidays (option to buy/sell)
- Private medical, dental & strong pension scheme
- Fully funded professional qualifications (CII)
- Clear progression routes into senior, specialist or leadership roles
- A genuinely supportive, people-first culture
A team where you’ll thrive:
- Approx. 7-person team with strong peer support
- Office-based, collaborative and social environment
- Regular team interaction, coaching and development
- Real exposure to experienced colleagues and leadership
This is not a call centre role, you’ll manage your own cases, with meaningful work and real ownership.
About Markel:
Markel is a Fortune 500 global specialist insurer, with over 60 offices worldwide. We’re proud of our values:
- We’re all about people
- We win together
- We strive for better
- We enjoy the everyday
- We think further
They guide everything we do — from how we support customers to how we develop our people.
Ready to take the next step? If you’re looking for a role where you can learn, grow and make a real difference, we’d love to hear from you. Apply now and start your journey with Markel.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Claims Handler - FTC in Leeds employer: Markel
At Markel, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in Leeds that fosters personal and professional growth. With competitive salaries, hybrid working options, and fully funded professional qualifications, we empower our employees to thrive in their careers while making a meaningful impact in the lives of our clients. Join our dynamic Prompt Resolution Team and experience a people-first environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - FTC in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Markel's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, focus on specific examples that highlight your problem-solving abilities and customer-focused mindset. We want to hear how you've made a difference in previous roles, especially in claims handling or customer service.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows that you're engaged and eager to learn more about how you can contribute to the Prompt Resolution Team at Markel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. So, don’t hesitate – get your application in and let’s make this happen!
We think you need these skills to ace Claims Handler - FTC in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your relevant experience and skills that align with what we’re looking for, like strong communication and problem-solving abilities.
Show Your Passion:Let us know why you’re excited about this role! Share your genuine interest in insurance and how you want to make a difference in people’s lives through claims handling. We love seeing enthusiasm!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Markel
✨Know Your Claims
Familiarise yourself with the types of claims you'll be handling, such as Employer’s Liability and Public Liability. Understanding the nuances of these claims will help you demonstrate your knowledge and show that you're ready to take ownership of a portfolio.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with policyholders and brokers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in customer-focused situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges head-on. Highlight your proactive mindset and how you’ve resolved issues efficiently, as this is crucial for managing claims in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
