Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead digital transformation in claims, shaping the future of insurance technology.
- Company: Markel, a global insurance leader focused on integrity and innovation.
- Benefits: Competitive salary, generous bonus, hybrid working, and comprehensive benefits package.
- Why this job: Make a real impact on customer experience and drive meaningful change in a respected company.
- Qualifications: Experience in digital initiatives within insurance claims and strong communication skills.
- Other info: Join a diverse team with genuine opportunities for career growth and development.
The predicted salary is between 43200 - 72000 £ per year.
Shape the future of claims. Lead digital transformation that truly matters! At Markel, we do things differently. We’re a global insurance business built on trust, integrity and human connection — and we believe technology should enhance, not replace, great service.
We’re now looking for a Claims Digital & Technology Lead to join our UK Claims Leadership Team. This is a newly created, high impact role where you’ll sit at the heart of our digital transformation journey, shaping how claims are delivered today and how they’ll work tomorrow.
If you’re passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference.
The opportunity:
- Own the UK Claims digital and technology strategy and bring it to life through a clearly defined roadmap.
- Lead meaningful digital change in a respected, specialist insurer.
- Influence strategy at leadership level.
- Deliver improvements that directly impact customer experience, efficiency and performance.
- Be at the forefront of innovation within claims.
We offer hybrid working, a competitive salary, generous bonus and a comprehensive benefits package.
What you’ll be doing:
- Take end‑to‑end ownership of claims digital transformation, including:
- Strategy & roadmap: Own and evolve the UK Claims digital & technology strategy, aligned to business goals and market trends. Build, maintain and communicate a clear, deliverable transformation roadmap.
- Delivery & collaboration: Act as the single point of contact for all digital and technology initiatives impacting UK Claims. Partner closely with IT and senior team members to translate claims requirements into practical, scalable solutions. Lead the identification, evaluation and adoption of best‑in‑market technology across claims systems, automation, data and AI.
- Change & adoption: Drive effective change management, ensuring teams embrace and fully benefit from new tools and processes. Shape and deliver communications and training to support successful adoption.
- Innovation & performance: Keep ahead of emerging technologies and industry trends, bringing forward innovative recommendations. Define and track critical metrics to measure impact on claims performance and customer experience.
- Governance: Ensure all solutions meet regulatory requirements, data standards and internal governance controls.
What you’ll bring:
- Strong technical claims understanding with commercial insight and the ability to engage with our operations, technical, IT and other departments.
- Shown experience leading digital and technology initiatives within insurance claims (or a closely related area).
- A deep understanding of claims operations, processes and systems.
- Demonstrated success delivering digital strategies and transformation roadmaps.
- Experience working cross‑functionally and influencing senior collaborators.
- A strong delivery record across complex technology or change initiatives.
- Knowledge of claims platforms, automation, AI / ML, cloud technologies and data analytics.
- Excellent communication skills and a collaborative, pragmatic approach.
It’s a bonus if you have:
- Experience working within regulated insurance environments.
- Professional certifications in digital transformation, project management or relevant technologies.
Who we are:
Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.
Our culture is built on:
- Putting people first.
- Winning together.
- Continually striving for better.
- Thinking further.
What’s in it for you:
- Competitive salary plus generous annual bonus.
- 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave.
- Excellent pension scheme.
- Private medical and dental cover.
- Life assurance, income protection and travel insurance.
- Season ticket loan and a range of additional benefits.
- Genuine opportunities to learn, develop and progress your career.
Ready to make your mark? If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed.
Claims Digital & Technology Lead in Leeds employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Digital & Technology Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Markel. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding their digital transformation goals. Show us how your experience aligns with their vision and be ready to share your ideas on improving customer outcomes.
✨Tip Number 3
Practice your storytelling skills. We want to hear about your past successes in leading digital initiatives. Make it engaging and relevant to the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Claims Digital & Technology Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital transformation within insurance claims. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for modernising complex environments shine through! We’re looking for someone who’s genuinely excited about improving customer outcomes through technology, so share your thoughts on how you can make a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key experiences and ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Markel
✨Know Your Digital Transformation Stuff
Make sure you brush up on the latest trends in digital transformation, especially within the insurance sector. Be ready to discuss how you've successfully led similar initiatives in the past and how you can apply that experience to Markel's claims digital strategy.
✨Showcase Your Collaborative Spirit
This role requires working closely with IT and senior team members. Prepare examples of how you've influenced cross-functional teams in previous roles. Highlight your communication skills and how you’ve driven change management effectively.
✨Be Ready to Discuss Metrics
Markel is keen on measuring impact. Come prepared with specific metrics or KPIs you've used to track the success of digital initiatives. This will show that you understand the importance of data in driving performance and customer experience.
✨Emphasise Your Innovative Mindset
Innovation is key in this role. Think about how you can bring fresh ideas to the table. Be ready to discuss emerging technologies and how they could be leveraged to enhance claims processes at Markel.
