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For Companies At a Glance
- Tasks: Lead and develop a top-notch Claims Account Management service across the UK.
- Company: Join Markel, a Fortune 500 company with a people-first culture.
- Benefits: Competitive salary, generous holiday, excellent pension, and private medical cover.
- Why this job: Make a real impact in shaping customer-focused claims services.
- Qualifications: Strong relationship-building skills and understanding of UK claims operations.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Leeds or Manchester with some National travel
Shape the future of Claims. Lead relationships that really matter!
The Opportunity
Our UK Claims team is central to the service, products, and reputation we deliver to brokers and clients. We aim to be market‑leading—efficient, creative, proactive, and uncompromising in our integrity.
Leading and developing our Claims Account Management capability. As Claims Account Manager Lead, you’ll join a close‑knit, established team and take a visible, influential role in:
- Acting as a trusted advocate for Claims, both internally and externally
- Ensuring our claims performance, proposition and expertise are recognised, valued and differentiated in the market
This role is about influence, insight and impact, supporting Markel’s ambition to be recognised as the most customer‑focused, agile and value‑adding claims organisation in the UK.
What You’ll Be Doing
- Lead & Build: Establish and lead a best‑in‑class Claims Account Management service for the UK claims function. Set high standards for engagement, service delivery and partner experience.
- Own Key Relationships: Build, deepen and sustain strong relationships with customers, brokers and strategic partners. Act as a trusted escalation point and advocate for claims service excellence.
- Be Market Facing: Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition across all product lines. Ensure claims strategy, capability and performance are clearly understood and valued.
- Champion Claims: Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success.
- Drive Engagement Around Key Clients: Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives. Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues.
- Monitor Performance: Track claims metrics, service standards and trends using reports and dashboards. Anticipate issues early and ensure consistent, high‑quality engagement throughout the claim lifecycle.
What You’ll Bring
- You’ll combine technical credibility, commercial awareness and leadership presence, with the confidence to influence at all levels.
- You’ll Need:
- Proven ability to build and maintain effective relationships with brokers, clients and partners
- Strong partner engagement and advocacy skills, internally and externally
- In‑depth understanding of UK claims operations, service delivery and performance measures
- Commercial awareness of the insurance and claims landscape
- A track record of accountability and delivery
- Strong analytical, problem‑solving and decision‑making capability
- Excellent communication and interpersonal skills
- A collaborative, positive and proactive approach
Bonus If You Have:
- Experience working in a regulated insurance environment
- Professional qualifications or certifications in digital transformation, project management or related fields
Who We Are
Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.
Our Culture Is Built On:
- Putting people first
- Winning together
- Continually striving for better
- Thinking further
What’s In It For You
- Competitive salary plus generous annual bonus
- 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
- Excellent pension scheme
- Private medical and dental cover
- Life assurance, income protection and travel insurance
- Season ticket loan and a range of additional benefits
- Genuine opportunities to learn, develop and progress your career
Ready to make your mark? If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Claims Account Manager Lead in Leeds employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Account Manager Lead in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its claims processes inside out. Think about how your experience aligns with their goals and be ready to share specific examples of how you’ve made an impact in previous roles.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Claims Account Manager Lead position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. It shows you’re serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Claims Account Manager Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in claims management and relationship building. We want to see how your skills align with our mission to be market-leading!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven success in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value integrity and a positive approach, so don’t hesitate to show us who you are and what makes you passionate about claims management.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Markel
✨Know Your Claims Inside Out
Before the interview, make sure you have a solid understanding of the UK claims operations and the specific services offered by the company. Familiarise yourself with their claims performance metrics and how they differentiate themselves in the market. This will help you speak confidently about how you can contribute to their goals.
✨Build Relationships Before You Walk In
Since this role is all about building and maintaining relationships, try to connect with current employees or industry professionals on LinkedIn before your interview. This can give you insights into the company culture and expectations, plus it shows your proactive approach to networking.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Passion for Customer Focus
Demonstrate your commitment to customer satisfaction during the interview. Share specific examples of how you've championed client needs in previous roles. Highlight your understanding of the importance of claims in enhancing customer experience and how you plan to advocate for this within the team.
