IT Change Manager

Looking for a role that will have a significant impact in IT? We are looking for an individual who will be responsible for overseeing, leading and improving the IT Change Management process. If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.

The opportunity

We are seeking an experienced and detailed ITSM Change Manager to join our IT Service Management team. The Change Manager will ensure that all changes to IT services are planned, evaluated, and completed in a controlled and efficient manner. The ideal candidate will have a strong understanding of ITIL processes, excellent communication skills, and work collaboratively in a global environment.

What you’ll be doing:

• Responsible for leading all aspects of the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.
• Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.
• Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.
• Lead Change Advisory Board meetings using CAB Workbench and ensuring that all changes are properly evaluated and approved by relevant stakeholders.
• Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.
• Proactively find opportunities for process improvements within Change Management and create improvement stories for the backlog ready for development and complete the UAT testing.
• Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes.
• Be responsible for the forward schedule of change, and the release calendar.
• Facilitate post-implementation review meetings with support teams and change owners to audit failed, emergency and expedited changes.
• Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB and work with the Incident Managers to ensure that changes are implemented without causing disruption to IT services.
• Ensure that all changes follow regulatory requirements and internal controls.

Our must-haves:

• Experience in IT Change Management or a related IT Service Management role.
• Experienced in using multiple risk models and demonstrated experience of working with scalable change processes and driving adoption.
• ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus.
• Experienced working with the IT Change Management Module in ServiceNow and implementing standard processes.
• Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks), with the ability to identify process improvements, document user stories, and perform user acceptance testing (UAT).
• Proficient knowledge in IT infrastructure, software development, and IT operations.
• Ability to assess complex IT changes and their potential impact on business operations.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Demonstrated examples of driving automation of the process for efficiency.
• Proficiency in IT service management software (e.g., ServiceNow, BMC Remedy).
• Experience in a large enterprise environment or in a regulated industry.
• Ability and experience of working in a global environment.

What’s in it for you:

• A great starting salary plus annual bonus & strong benefits package.
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.