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For Companies At a Glance
- Tasks: Support the online Business Hub by managing queries, testing features, and maintaining documentation.
- Company: Join Markel, a Fortune 500 company with a global presence in insurance and advisory services.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and flexible working options.
- Why this job: Make a meaningful impact while collaborating with diverse teams and learning new skills.
- Qualifications: Passion for technology, strong communication skills, and experience with MS Office are essential.
- Other info: Open to flexible working patterns and committed to diversity and inclusion.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Do you have great systems admin experience? Do you have a passion for technology and managing online processes? Come and support our team running our online Business Hub here at Markel. What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit among our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special!
The opportunity
We have an exciting new opportunity for a Digital Services Administrator to join our Partnerships Digital team. This role will assist with the day-to-day administration, maintenance, support and continuous improvement of our Business Hub, an online hub containing contracts, tools and documents, covering a range of topics, including employment, health and safety and trading and contracts. In Partnerships, we provide services and products to membership organisations, professional trade associations, Fintechs and other specialist insurance services providers.
As a Digital Services Administrator, you will work with colleagues from across the business including our law, tax, care and insurance experts. In this role, you’ll also develop relationships with external partners to understand their requirements in relation to our products and services and deliver digital solutions.
We are looking for someone who is self-motivated, enthusiastic and creative with strong analytical, strategic and coordination skills. The role will ideally suit an individual looking to start their career at Markel, providing support to our customers and clients in the Partnerships channel. If you love to learn new things and can effectively collaborate with colleagues, then this role is for you!
We are flexible on the location of the role and this can be based from either our Leeds Manchester, Birmingham, Rugby or Croydon offices one or two days per week, working from home the remaining days.
What you’ll be doing
- Maintain our client mailbox and respond to queries and requests
- Cover our live chat feature in core hours with colleagues
- Maintain our document and content management system
- Assist with testing of new features and bug fixes
- Provide monthly stats and reports internally and for partners
- Act as the point of contact for our team with other areas of the business and our clients
- Monitor our online platform for any technical or administrative errors
- Help define how we develop our website and share ideas
- Ensure any required updates are implemented to deadline
Our must haves
- Ability to integrate easily into multidisciplinary teams
- A passion to learn and gain knowledge
- Conscientious, creative with attention to detail
- Ability to visualise and communicate ideas
- Experience of MS Office/Excel
- Ability to multitask and prioritise daily workload
- Excellent oral and written communications skills
- Excellent organisational skills
- An interest or passion for technology, systems and processes would be helpful
Who we are
Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
What’s in it for you
- A great starting salary plus annual bonus & strong benefits package…
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part?
Choose Apply Now to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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Digital Services Administrator employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Administrator
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as document management systems and live chat features. Being able to discuss your experience or knowledge of these systems during an interview can set you apart.
✨Tip Number 2
Network with current or former employees of Markel on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific expectations for the Digital Services Administrator role.
✨Tip Number 3
Prepare to demonstrate your analytical and organisational skills by thinking of examples from your past experiences where you've successfully managed multiple tasks or solved problems. This will show your potential to thrive in a dynamic environment.
✨Tip Number 4
Research Markel's Partnerships Digital team and understand their services and products. Being knowledgeable about what they offer will help you articulate how you can contribute to their goals during the interview process.
We think you need these skills to ace Digital Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in systems administration and any technology-related roles. Emphasise your analytical and organisational skills, as well as your ability to work in multidisciplinary teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Digital Services Administrator role. Mention specific aspects of the job description that resonate with you, such as your passion for technology and your desire to support clients effectively.
Showcase Your Communication Skills: Since excellent oral and written communication skills are essential for this role, consider including examples of how you've successfully communicated complex information in previous positions or projects.
Highlight Your Technical Proficiency: Detail your experience with MS Office and Excel, as well as any familiarity with document and content management systems. If you have experience in testing new features or troubleshooting technical issues, be sure to mention that too.
How to prepare for a job interview at Markel
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and online processes during the interview. Share examples of how you've used technology in previous roles or projects, and discuss any relevant tools or systems you are familiar with.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've approached problem-solving in past experiences. Highlight any instances where you've analysed data or processes to improve efficiency, as this aligns well with the role's focus on continuous improvement.
✨Highlight Your Communication Skills
Since the role involves liaising with various teams and external partners, be ready to showcase your oral and written communication skills. Consider preparing a brief example of a successful collaboration or how you handled a challenging communication scenario.
✨Be Ready to Discuss Multitasking
The job requires the ability to multitask and prioritise effectively. Think of specific examples from your past where you successfully managed multiple responsibilities at once, and be prepared to explain your approach to staying organised.
