Administrator in Croydon

Company Information:

Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style:

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behaviour and performance. We are looking for people who have potential and share our passion to live the Markel Style.

Job Summary:

We have an exciting opportunity to join our Markel Care team here in Croydon. The Administrator will be responsible for carrying out daily administration relating to Markel Care Practitioners activity, surveys, policy holder benefits services, other client services and related duties to ensure the smooth operation of the Division. You will maintain and update ongoing activity carried out by the associates across the UK, using spreadsheets/Data Base/CRM and computer filing systems.

Types of tasks that you’ll be doing:

• Responsible for day-to-day operation of the Markel Care Practitioner Division, handling calls and emails to/from Markel Care Practitioners, which will include queries from brokers, underwriters clients and associates.
• Provide an excellent service to Markel colleagues, brokers and customers - prioritising as appropriate to ensure deadlines are met. Develop and maintain positive working relationships.
• Process, support and monitor the associate activity using excel spreadsheets to ensure surveys, policy holder benefits services and other client services are being carried out as planned.
• Support Managers in their role by organising diaries, making available relevant documentation for meetings, and supporting client engagement as required.
• Carrying out or contributing to specific projects, background research and presenting findings.
• Maintain security and confidentiality in all aspects of environment and communication.
• Develop and maintain positive working relationships and services with new stakeholders.
• Other duties as reasonably requested by your line manager.

What we’re looking for:

• Administration related qualifications, or demonstrable experience in a professional administration environment, must include excel competency.
• An appreciation of the importance of confidentiality and data protection legislation.
• Excellent organisation and planning skills.
• Well-developed communication and interpersonal skills in order to interact with both internal and external contacts.
• Experience using Microsoft programmes, including Excel, Word and PowerPoint, and some database/CRM experience.
• An understanding of the UK health and social care legislation and practice is desirable, but applicants without this should not be deterred from applying as development opportunities will be provided.

About Markel Care Practitioners:

Markel UK is a specialist insurance company combined with unique support services for contractors, consultants, professionals, charities and community groups. Our specialist insurance cover has been created by Markel's team of care and charity experts to protect the risks faced by practitioners within the industry.

What’s in it for you?

• A very competitive basic salary plus bonus & benefits.
• 25 days’ holiday plus Bank Holidays, with the opportunity to buy / sell extra leave.
• Company matched pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, a cycle2work scheme, season ticket loan, Employee Assistance Programme (EAP), parental, adoption and shared parental leave pay and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts and cash back on retail and socialising, to health & wellbeing, travel and technology.
• The possibility of working from both the office and from home (hybrid), flexible working or other options are available.
• You’ll get the chance to follow your chosen career path anywhere within Markel.
• You’ll be joining a global network of experienced, innovative and dedicated individuals across multiple teams and countries.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also supportive of candidates looking for flexible working patterns.

We are a Disability Confident Committed employer which means we want to ensure that you have a positive experience applying for a role at Markel and are able to perform at your best. If there are any adjustments we can reasonably make to ensure that the process is accessible for you at every stage please email us.

Diversity and inclusion:

Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation.

Community involvement:

Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future.

Commitment to open doors:

Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce.

Entrepreneurial spirit:

As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others.

Summary:

Location: Croydon - UK

Type: Full time