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For Companies At a Glance
- Tasks: Handle legal expenses claims and provide exceptional service to clients.
- Company: Join Markel, a forward-thinking insurance business with a global community.
- Benefits: Enjoy a competitive salary, 10% annual bonus, and strong benefits package.
- Why this job: Make a meaningful difference while developing your career in a supportive environment.
- Qualifications: Legal or insurance background with claims handling experience required.
- Other info: Flexible working options and opportunities for career growth available.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Legal Expenses Claims Handler — Manchester or Croydon | Hybrid | Great Salary + Bonus + Exceptional Benefits
Ready to grow your legal or claims career with a company powered by people, purpose, and possibility?
At Markel, we give businesses and individuals the confidence to take on what’s next — and you could play a vital part in that mission.
If you’re someone who thrives on solving problems, guiding people through challenging situations, and making a genuine impact, this is your opportunity to join a team where your expertise truly matters.
Why this role matters:
Legal disputes can be overwhelming for professionals and business owners. That’s why Markel provides industry‑leading legal expenses insurance backed by expert in‑house claims handlers and the award‑winning Markel Law.
As a Legal Expenses Claims Handler, you’ll be the calm, knowledgeable, and trusted voice that helps our customers navigate civil disputes — from contractual issues and defamation claims to landlord/tenant challenges and property matters.
You’ll handle end‑to‑end claims, collaborate with specialist solicitors, and provide the clarity and confidence our customers need when the unexpected happens.
What you’ll be doing:
Claims Ownership & Strategy
- Assess and validate new civil litigation claims against policy terms.
- Handle a varied caseload including contractual disputes, property damage, nuisance, boundary issues, and more.
- Evaluate evidence, prospects of success, proportionality, and recommend the right strategy.
- Set and review reserves as cases evolve.
Supporting Customers & Stakeholders
- Translate complex legal issues into clear, friendly explanations.
- Work closely with policyholders, panel solicitors, and brokers to keep claims progressing smoothly.
- Provide guidance at every stage of the customer journey.
Technical & Legal Insight
- Apply your knowledge of civil litigation, CPR, and dispute resolution.
- Review legal advice for alignment with policy terms and best outcomes.
- Identify ADR opportunities such as mediation or negotiation.
Quality, Compliance & Continuous Improvement
- Maintain high standards of accuracy, documentation, and regulatory compliance.
- Participate in audits and help shape ongoing team and process enhancements.
What we’re looking for:
Must‑haves
- Experience in claims handling or civil litigation (e.g., paralegal, legal advisor, insurer role).
- A solid understanding of civil litigation processes and evidence requirements.
- Strong analytical skills and sound decision‑making.
- Clear, confident communication — you can make legal concepts easy to understand.
- Ability to juggle multiple complex cases with great organisation.
Nice‑to‑haves
- Legal qualifications: LLB, LPC, SQE, CILEx, or similar.
- Experience in legal expenses insurance, a law firm, or civil liability claims.
- Familiarity with CPR, ADR, and digital claims systems.
Who we are:
Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you:
- A great starting salary plus generous annual bonus & strong benefits package…
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
We are an equal opportunity employer and value diversity.
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Claims Handler employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and insurance sectors. You never know who might have a lead on a Claims Handler role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Markel and understand their values and services. Tailor your answers to show how your background aligns with their mission of providing outstanding claims handling.
✨Tip Number 3
Practice your communication skills. As a Claims Handler, you'll need to articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Markel.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your claims handling experience and any legal background you have. We want to see how your skills align with the role, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Claims Handler position. Use keywords from the job description to show us you understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Markel
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims handling, especially in the areas of personal injury and clinical negligence. Familiarise yourself with common legal terms and processes, as this will help you articulate your understanding during the interview.
✨Showcase Your Communication Skills
Since exceptional communication is key for a Claims Handler, practice explaining complex legal concepts in simple terms. You might even want to role-play with a friend to get comfortable discussing claims scenarios and how you would handle them.
✨Demonstrate Your Analytical Thinking
Prepare to discuss specific examples where you've had to evaluate legal documents or assess claims. Think about challenges you've faced and how you approached them, as this will show your analytical skills and problem-solving abilities.
✨Time Management is Key
Be ready to talk about how you manage your workload and meet deadlines. Consider sharing strategies you've used in the past to keep on top of demanding service level standards, as this will highlight your organisational skills.
