Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead governance and oversight for global claims, ensuring compliance and enhancing processes.
- Company: Join Markel, a Fortune 500 company with a diverse and inclusive culture.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and strong benefits package.
- Why this job: Make a meaningful impact in claims governance while developing your career.
- Qualifications: Extensive governance experience and strong stakeholder management skills required.
- Other info: Flexible working patterns available; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a role that will have a meaningful impact on Claims Governance? What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!
The Opportunity
We are seeking a highly skilled Claims Governance Lead to strengthen governance, oversight, and control across our global London Market Claims function. This is a key role within London Market Operations, supporting a diverse claims portfolio spanning company market and Lloyd’s of London business. As part of the Governance & Delegated Authority team, you will work closely with senior leaders, claims teams across multiple regions, and key stakeholders including the Office of the CUO and Compliance. This role is ideal for someone who thrives in a regulated environment, enjoys shaping frameworks, and brings a proactive, solutions‑focused approach.
What You’ll Be Doing
- Ensure compliance with claims and delegated claims standards, leading the annual review and attestation process.
- Lead Lloyd’s claims relationship management, including oversight of the Claims Management Principle under the Lloyd’s Principles for Doing Business.
- Lead the year‑end claims financial audit and support internal audits of claims processes and controls.
- Maintain and enhance processes to ensure compliance with LIC claims handling guidelines.
- Strengthen the claims control framework, including peer review, Medicare reporting, and other key controls.
- Lead core governance activities with Claims Leadership, including the annual claims manual review and authority matrix updates.
- Monitor regulatory developments and act as the governance representative for the London Market Claims team.
Our Must‑haves
- Have extensive governance experience, preferably with claims knowledge and/or technical experience.
- Have a good working knowledge of the Lloyd’s and London market frameworks.
- Strong stakeholder management capabilities with a pro‑active approach to process reviews and oversight of risk control frameworks.
- An understanding of the consumer duty framework as well as experience handling regulator expectations.
- Have people management skills and demonstrate the ability to develop and provide clear instructions and training.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Claims Governance Lead employer: Markel
Contact Detail:
Markel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Governance Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to claims governance. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching Markel and its claims processes. Show us you understand our values and how you can contribute to our mission. Tailor your examples to highlight your governance experience and stakeholder management skills.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your proactive approach to problem-solving and how you've successfully navigated regulatory environments in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Markel.
We think you need these skills to ace Claims Governance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your governance experience and claims knowledge. We want to see how your skills align with the role of Claims Governance Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to manage stakeholders effectively. We’re looking for someone who can navigate complex relationships, so share examples of how you've successfully collaborated with different teams or leaders in the past.
Demonstrate Your Proactive Approach: We love candidates who take initiative! Use your application to illustrate how you’ve proactively improved processes or frameworks in previous roles. This will show us that you’re not just a problem-solver, but also a forward-thinker.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘Apply Now’ and fill out the short application form!
How to prepare for a job interview at Markel
✨Know Your Governance Stuff
Make sure you brush up on your governance knowledge, especially around claims and the Lloyd’s market frameworks. Be ready to discuss how your experience aligns with the role's requirements and how you can contribute to strengthening the claims control framework.
✨Showcase Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your proactive approach to process reviews and how you've navigated complex relationships, as this will be key in demonstrating your fit for the Claims Governance Lead position.
✨Understand Regulatory Expectations
Familiarise yourself with the consumer duty framework and any recent regulatory developments relevant to the claims process. Being able to discuss these topics confidently will show that you're not just knowledgeable but also engaged with the industry's evolving landscape.
✨Demonstrate Leadership and Training Abilities
Think of specific instances where you've led teams or provided training. This role requires people management skills, so be prepared to share how you've developed others and provided clear instructions in a governance context.
