Delegated Claims TechnicianLeeds | Hybrid Working (4 Days Office / 1 Day Home)
Help Shape the Standards Behind Great Claims Outcomes!
At Markel, great claims outcomes don't just happen. They rely on strong governance, effective partnerships and robust oversight. We're looking for a Delegated Claims Technician to join our Claims team in Leeds. This is an exciting opportunity for an insurance professional who enjoys analysing information, building stakeholder relationships and helping driving continuous improvement across delegated claims arrangements.
This role offers the chance to work closely with both internal and external stakeholders, helping to ensure claims handled by delegated claims providers are delivered to the high standards our customers, brokers and business expect.
Importantly, this is not a traditional claims handling role. Instead, you'll play a key role in helping oversee and support our network of delegated claims providers, ensuring claims are managed effectively, compliantly and in line with Markel's expectations.
Why This Role?
This position offers a unique opportunity to develop expertise in delegated authority and claims governance, whilst working closely with internal stakeholders and external service providers across the insurance market. You'll gain exposure to a broad range of schemes, products and claims operations, making this an excellent next step for someone looking to build a long-term career within the insurance industry.
What You'll Be Doing:
As Delegated Claims Technician, you'll help support the oversight and management of delegated claims arrangements, helping to ensure service standards, compliance requirements and business expectations are consistently achieved.
- Reviewing bordereaux, management information and performance data to identify trends, risks and areas for improvement.
- Monitoring delegated claims providers against agreed service standards and reporting requirements.
- Supporting the onboarding, renewal and offboarding of delegated claims authority agreements.
- Developing strong working relationships with third-party administrators and delegated service providers.
- Supporting governance, oversight and audit activities across delegated claims arrangements.
- Maintaining delegated claims dashboards and regulatory records.
- Working collaboratively with Claims, Underwriting, Compliance and Operational stakeholders across the business.
- Identifying opportunities to improve processes, controls and service delivery.
What We're Looking For:
We'd love to hear from candidates who have:
Essential
- Previous experience within the insurance industry ideally.
- Experience in claims, delegated authority, claims operations, governance, oversight or a similar environment.
- Strong stakeholder management and relationship-building skills.
- Excellent communication skills, both written and verbal.
- High levels of attention to detail and organisational capability.
- Experience analysing data, MI or operational reporting.
- A proactive, solutions-focused mindset.
Desirable
- Experience working with delegated claims authority arrangements.
- Knowledge of third-party administrator (TPA) oversight.
- Exposure to bordereaux reviews, audits or compliance monitoring.
- Commercial insurance experience, although candidates from other insurance backgrounds will also be considered.
What Success Looks Like:
In this role, you'll be someone who enjoys:
- Building trusted relationships with internal and external stakeholders.
- Working with data to identify trends and improve outcomes.
- Maintaining governance and regulatory standards.
- Taking ownership and finding solutions.
- Supporting the delivery of market-leading claims service.
Professional Qualification Support:
- £1,000 for CII Certificate completion
- £1,500 for CII Diploma completion
- £2,500 for CII Advanced Diploma completion
What You'll Receive:
- Competitive salary & generous annual bonus
- Hybrid working
- 25 days holiday plus bank holidays
- Buy and sell holiday scheme
- Private medical insurance
- Dental cover
- Company pension scheme
- Life assurance
- Income protection
- Travel insurance
- Season ticket loan
- Fully funded professional qualifications
- Structured career development opportunities
Why Markel?
At Markel, we're proud of our people-first culture and our reputation for delivering exceptional service. We empower our people to develop their careers, share ideas and make a meaningful impact.
Why Markel?
We're proud of our people-first culture and our reputation for delivering outstanding claims service. If you're looking for a role where you'll be
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Delegated Claims Technican in Leeds employer: Markel Service
At Markel, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our prestigious International HQ in London. As a Workplace Operations Manager, you'll not only lead a high-performing team but also play a pivotal role in shaping a first-class workplace experience that fosters employee engagement and innovation. With a strong focus on professional growth, collaboration, and sustainability, Markel provides the perfect platform for you to make a meaningful impact while enjoying a supportive and inclusive corporate culture.
