Wholesale Claims Governance Manager

Join to apply for the Wholesale Claims Governance Manager role at Markel International .

The Wholesale Claims Governance Manager involves working closely with the claims team across various locations to establish a robust claims governance framework. Responsibilities include providing guidance to the Claims Leadership Team, managing regulatory relationships, ensuring compliance with claims standards, overseeing the year-end financial audit, and adapting to regulatory changes.

Who we are:

The Claims department aims to be market leaders in providing efficient, cost-effective, and professional services to brokers and clients. Our vision is to be the most customer-centric, nimble, and value-adding claims team, working collaboratively with underwriting to enhance product and service delivery.

The Wholesale Claims team manages claims from three primary locations (London, Singapore, Australia) across divisions like Marine & Energy, PFR & Cyber, and Specialty. The division writes over $1.6bn GWP, aiming to exceed $2bn by 2025. The team is highly regarded, winning multiple awards for its service excellence.

The new Claims Governance Manager role will work across all locations, engaging with key functions such as the Office of the CUO, Governance & Delegated teams, and Compliance. The role involves providing governance guidance, managing key relationships, and leading regulatory interactions.

What you’ll be doing:

• Ensuring compliance with claims standards and leading the annual review process.
• Managing Lloyd’s relationships and oversight of the Claims Management Principle.
• Handling delegated claims referrals and overseeing internal and external audits.
• Driving compliance with LIC claims handling guidelines and key controls.
• Leading control responses, including the claims manual review and authority matrix updates.
• Monitoring regulatory changes and representing the claims team on governance matters.
• Overseeing the claims declinature process, complaints, and performance reporting.
• Managing the development of a future quality assurance function for peer and technical reviews.

Key Skills:

• Extensive governance experience, preferably with claims or technical knowledge.
• Understanding of Lloyd’s and London market frameworks.
• Strong stakeholder management and risk oversight skills.
• Knowledge of the consumer duty framework and regulatory expectations.
• Leadership skills with the ability to develop teams and provide clear instructions.
• Experience with delegated claims arrangements is preferred.
• Proficiency in reporting, IT skills including MS Word, Excel, PowerPoint, Outlook.

What’s in it for you?

• Competitive salary, annual bonus, and benefits.
• Up to 16% pension scheme, private medical/dental, and other perks.
• Generous holiday entitlement with options to buy/sell leave.
• Opportunities for professional growth and skill development.

Are you ready to play your part?

If you seek a role where you can make a meaningful impact, join us. At Markel, we foster a diverse community of problem-solvers committed to thinking further, striving for better, and helping others reach their potential.

Apply now to be part of something special. We support flexible working and provide accommodations for applicants with diverse needs. Contact us at or 0161 507 5827 for assistance.

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