Technical Claims Lead

The Claims Technical Lead will primarily focus on the broad range of claims emanating from the Marine Liability and Transport and Logistics underwriting portfolio. However, due to the growth of Markel, the role may also offer the opportunity to handle claims emanating from the wider Marine, Energy and Casualty Division.

Who we are:

The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, agile and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.

The London Market Claims team handles both company market and Lloyd’s of London claims emanating from three core divisions: Marine, Energy and Construction, PFR & Cyber, and Specialty. The division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.

What you’ll be doing:

• Act as a technical point person within the Marine Team, providing claims support, guidance and mentorship to the rest of the team, whilst also handling your own portfolio of complex claims, with a particular focus on claims emanating from the Marine Liability classes.
• Drive the claim's philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
• Be responsible for handling your claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements.
• Support your Claims Manager and the Underwriters by providing technical input into product wordings and class-specific vendor and expert support.
• Provide oversight and support on complex claims, claims in litigation and watchlist claims, with particular focus on US liability claims.
• Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business.
• Show a willingness to lead claims on all classes of business handled by the team.
• Drive team broker interaction to deliver a more customer focused and value adding service.

Key Skills:

• Take the lead and management of strategy on a portfolio of complex and/or high value claims.
• Identify and discuss the most common areas and trends in claims causation.
• Understand, monitor, provide feedback and ensure compliance on KPIs.
• Analyse and interpret data to improve Markel’s underwriting capabilities.
• Assist underwriters with the development of policy language to achieve desired coverage.
• Understand customer needs and actively solicit and act upon feedback.
• Negotiate complex coverage matters calmly and effectively.
• Assist in the training of junior members of the claims team.
• Have experience and knowledge in Marine Liability and other Marine classes.

You will have achieved ACII accreditation, or be working towards it.

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package.
• Up to 16% company pension scheme.
• Private medical and dental cover.
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are also happy to consider candidates who are looking for flexible working patterns.