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- Tasks: Lead a dynamic tax claims team and ensure top-notch customer service.
- Company: Join Markel International, a global leader in insurance and consultancy.
- Benefits: Enjoy a competitive salary, bonuses, and a fantastic benefits package.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Proven leadership skills and experience in tax claims management preferred.
- Other info: Flexible working options and opportunities for career growth await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Do you have a background tax advisory team management?
Come and lead our tax claims team here at Markel Tax
What part will you play? If youâre looking for a place where you can make a meaningful difference, youâve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether youâre wild about horses, bananas for boats or driven by data, youâll find your fit amongst our global community of optimists and problem-solvers. Weâre always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
We have an exciting opportunity for a Tax Claims Team Leader to join the Markel Tax team in our Rugby office (hybrid working) . Markel Tax is a leading provider of fee protection insurance and tax consultancy services in the UK. Collaborating with over 2,500 accountancy practices, we are dedicated to supporting growth and safeguarding clientsâ interests. We aim to be a market leader in the provision of an efficient, cost effective and professional service to clients. We strive to be pro-active and flexible whilst maintaining our integrity.
The role of the Tax Claims Team Leader is to ensure the efficient running of the Claims department so that we deliver the highest level of customer service in order to enhance the client portfolio and to ensure claims are handled fairly and efficiently on behalf of our accountancy clients and affinity groups. The Tax Claims Team Leader is responsible for supporting the Tax Claims and Consultancy Manager in leading their team, exemplifying and reinforcing the claims and reserving philosophies, Markel Style and claims procedures through oversight and by their own conduct. The role involves supporting the broader claims management team, through feedback on activity within the tax claims team.
What youâll be doing:
Reporting to the Tax Claims and Consultancy Manager, your duties and responsibilities will be as follows:
- Oversee all claims handled within the team. This responsibility involves:
- Managing the day to day workflow including claims acceptance and handling
- Ensuring claims are handled by the right people
- Managing the Tax Claims Team including weekly 1:1s, appraisals, training and development, performance management, peer reviews and assisting with recruitment
- Addressing any resourcing issues promptly; escalating to the Tax Claims and Consultancy Manager as required
- Ensure compliance with regulatory objectives
- Provide support and guidance to the team on difficult cases and escalate high value/complex matters further as required.
- Monitor the timely progression and payment of claims
- Provide sales support where required
- Review processes to ensure efficiency
- Lead the team with energy and enthusiasm; lead by example and motivate the team.
- Exemplify the Markel Style, claims and reserving philosophy through oneâs own conduct and encouraging team members to do the same
- Liaise closely with the Tax Claims and Consultancy Manager to ensure that their vision for the team is being met
- Monitor and oversee the progress of individual team members objectives set by the Tax Claims and Consultancy Manager to ensure objectives are met
- Identify and address any areas for development within the team
- Promote delivery of a consistent and high quality claims service and approach
Oversight of claims MI
- Support the Tax Claims and Consultancy Manager in the collation and monitoring of appropriate management information (MI) in order to identify any claims trends or issues that need to be escalated. When required by the Tax Claims and Consultancy Manager, assist them in:
- Preparing a monthly submission on behalf of the team for the Monthly Claims Managersâ Meeting which summarises the teamâs KPIs, review of claims activity and identifying any particular issues
- Preparing a quarterly report to the Claims Director, DMD and Actuarial team which includes consideration of significant claims, IBNR and any claims trends.
- Take full responsibility and accountability for your own workload of tax claims.
- Ensure all claims are handled in a proactive manner and in accordance with Markel policy and guidance.
- Have a detailed knowledge of policy wordings and their application for the tax business.
Our must haves:
- Have proven leadership capability, or demonstrate the ability to lead a team
- Any experience as a claims handler with an in-depth understanding of the team specific business, including management of tax fee protection claims would be beneficial
- Have a proven ability of planning and delivering strategies to resolve disputes efficiently and effectively; seeking âwin-winâ outcomes wherever possible
- Have built solid relationships with accountants and demonstrate strong client management skills
- Have proven people management skills and will demonstrate the ability to develop and train team members
- Have an academic background of degree level or equivalent and/or ACII advanced diploma would be beneficial but not essential
- Any experience in HMRC, dealing with tax returns and corporation tax
- Be a competent user of claims management software and MS packages, including Word, Excel and Outlook with a willingness to learn all necessary in-house systems
- Have excellent written and spoken communication skills
Who we are:
Markel Corporation (NYSE â MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
Weâre all about people | We win together | We strive for better | We enjoy the everyday | We think further
Whatâs in it for you:
- A great base salary plus annual bonus & strong benefits packageâŚ
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part?
Choose âApply Nowâ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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Tax Claims Team Leader employer: Markel International
Contact Detail:
Markel International Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Tax Claims Team Leader
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Markel. A friendly chat can open doors that applications alone can't.
â¨Tip Number 2
Prepare for the interview by researching Markel's values and recent news. Show us youâre not just another candidate; demonstrate how your experience aligns with our mission and culture.
â¨Tip Number 3
Practice your leadership stories! As a Tax Claims Team Leader, we want to hear about your past experiences managing teams and resolving disputes. Be ready to share specific examples that highlight your skills.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us youâre genuinely interested in the role. Plus, itâs a great chance to reiterate your enthusiasm!
We think you need these skills to ace Tax Claims Team Leader
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Tax Claims Team Leader role. Highlight your leadership experience and any relevant tax advisory skills that align with what Markel is looking for.
Showcase Your Achievements: Donât just list your responsibilities; share specific achievements that demonstrate your ability to lead a team and manage claims effectively. Use numbers or examples to make your case stronger!
Be Authentic: Let your personality shine through in your application. Markel values optimism and problem-solving, so donât hesitate to show how you embody these traits in your work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. Itâs quick and easy, and we canât wait to see what you bring to the table!
How to prepare for a job interview at Markel International
â¨Know Your Stuff
Make sure you have a solid understanding of tax claims and the specific processes at Markel. Brush up on relevant regulations and policies, as well as any recent changes in tax law that could impact the role. This will show your expertise and commitment to the field.
â¨Show Leadership Skills
As a Tax Claims Team Leader, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams in the past, handled conflicts, or motivated others. Be ready to discuss your approach to performance management and team development.
â¨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle complex claims or difficult team dynamics. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
â¨Align with Markel's Values
Familiarise yourself with Markel's core values and culture. Be prepared to discuss how your personal values align with theirs, especially around integrity and client service. Showing that you fit into their community of optimists and problem-solvers will make a strong impression.