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- Tasks: Manage and enhance our ServiceNow platform for optimal performance.
- Company: Join a global team in a supportive and innovative environment.
- Benefits: Enjoy hybrid working, professional development, and a collaborative culture.
- Why this job: Make a real impact by optimising cutting-edge ServiceNow features.
- Qualifications: Experience in IT Service Management and hands-on ServiceNow skills required.
- Other info: Great career growth opportunities with a focus on continuous learning.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced ServiceNow Administrator to manage and enhance our organisation’s ServiceNow platform. In this permanent role based in London (hybrid working with 2 days per week in the office), you will ensure the platform’s optimal performance and alignment with business needs. The ideal candidate has a strong background in IT Service Management (ITSM), Workplace Service Delivery (WSD) and Platform/Performance Analytics, with proven ability to deploy and optimise new ServiceNow features (including Employee Center and Now Assist for AI‑driven workflows). You will leverage your hands‑on ServiceNow experience to drive continuous improvement, user satisfaction, and value from the platform.
The ServiceNow Administrator will be part of the global ServiceNow team within our Global Employee Experience division with employees located in UK, USA and India. The role will report to the Senior IT Manager (ServiceNow Product Owner) and will collaborate closely with IT colleagues and business users to ensure the platform continually delivers value. The organisation offers a supportive environment for professional development (e.g. training on new ServiceNow features) and encourages continuous learning, aligning with the evolving ServiceNow ecosystem. Standard working hours apply, with occasional requirement to provide support or oversee changes outside of hours (e.g. during major upgrades or incident emergencies).
What you’ll be doing:
- Platform Administration: Oversee the day-to-day administration, configuration, health and support of the ServiceNow platform, including user management.
ServiceNow Administrator in London employer: Markel International
Contact Detail:
Markel International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. Make sure you can talk confidently about ITSM, WSD, and any recent features you've worked with. We want to see your passion shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've optimised processes or improved user satisfaction on the ServiceNow platform. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace ServiceNow Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and IT Service Management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the ServiceNow platform and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Continuous Learning: Since we value professional development, mention any recent training or certifications related to ServiceNow. This shows us that you’re committed to staying updated with the latest features and best practices in the field.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Markel International
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss your hands-on experience with ITSM, WSD, and any specific features like Employee Center and Now Assist. The more you can demonstrate your familiarity with these tools, the better!
✨Showcase Continuous Improvement
Prepare examples of how you've driven continuous improvement in previous roles. Think about specific instances where you've optimised ServiceNow features or enhanced user satisfaction. This will show that you not only understand the platform but also know how to make it work for the business.
✨Collaboration is Key
Since this role involves working closely with IT colleagues and business users, be ready to talk about your teamwork skills. Share experiences where you've collaborated effectively to solve problems or implement changes. Highlighting your ability to communicate and work well with others will set you apart.
✨Be Ready for Scenario Questions
Expect some scenario-based questions during the interview. Think about potential challenges you might face as a ServiceNow Administrator and how you'd tackle them. This could include managing upgrades or handling incidents outside of standard hours. Showing that you're proactive and solution-oriented will impress the interviewers.