Claim Adjuster in London

The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division.

The purpose of the SPT team is (i) to provide strategy and day‑to‑day management of MINT’s legacy business under a simplified process and structure, (ii) to drive the closure of dormant claims, and (iii) to identify and actively seek commutation opportunities. As of March 2026, SPT is managing over 4,000 claims covering multiple classes of business including Marine, Aviation, Motor, A&H, Property, Professional Liability, Medmal, Whole account and General Reinsurance, Casualty Reinsurance, Space, etc. for claims emanating from 1993 YOA and post.

What you’ll be doing:

• Assist with the handling of non‑complex SPT claims while developing knowledge and experience within the claims process.
• Assist with the production of loss runs, manage statistics, complete diaries, process closures, process payments and provide support with monitoring of claims allocation across the team.
• Provide administrative and day‑to‑day support to the SPT team.
• Embrace and support the delivery of a customer‑focused claims service, contributing to timely responses and clear, professional communication with brokers and (re)insureds.
• Assist with the collection and analysis of Key Performance Indicator (KPI) data, helping the team monitor performance and meet agreed targets.
• Support Management in project activity to successfully drive and achieve our objectives with potential to attend broker and client meetings in a supporting capacity, promoting the Markel Style and the Markel International Claims Philosophy.

Key Skills:

• Have a basic understanding of the claims environment, with some exposure to claims handling desirable.
• London Market experience and familiarity with ECF would be an advantage but are not essential.
• Be customer focused, with an awareness of the importance of clear communication, accuracy, and timely service delivery.
• Support the handling of direct and reinsurance claims, developing knowledge and experience under the guidance of other team members.
• Assist with representing the company at market and client meetings alongside more experienced colleagues.
• Be a team player, willing to support colleagues and adapt to working across different classes of business as required.
• Demonstrate a willingness to embrace and learn Markel International’s claims philosophy of being "the most customer focused, nimble and value‑adding claims team in the market."
• Have good written and verbal communication skills.
• Show good organisational skills and the ability to manage tasks with support and direction.
• Possess good IT skills, with a working knowledge of Microsoft Office applications including Word, Excel, and Outlook, and an awareness of emerging AI‑enabled tools to support efficiency and data analysis.

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package.
• Up to 16% company pension scheme.
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants).
• Income protection, Life assurance, electric car scheme, travel insurance.
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!