At a Glance
- Tasks: Handle complex claims and develop your own strategy in a supportive team.
- Company: Join Markel, a people-first insurance company with a collaborative culture.
- Benefits: Competitive salary, bonus, 25 days holiday, and comprehensive benefits package.
- Other info: Flexible working options and clear progression opportunities available.
- Why this job: Make a real impact in the care sector while enjoying work-life balance.
- Qualifications: Experience in claims handling or legal background; strong communication skills required.
The predicted salary is between 33075 - 40425 £ per year.
The Opportunity
At Markel, our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments. We’re now looking for a Senior Claims Handler to join our Leeds team on an initial one year fixed term contract, giving you the opportunity to step into a well-established, high-performing environment with real scope to grow.
If you’re currently in insurance claims or private practice, this role offers:
- More ownership and autonomy over your cases
- A broader, more varied and interesting caseload
- The chance to move into a strategic, decision‑making role
- Better work-life balance without sacrificing technical challenge
What You’ll Be Doing
You’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:
- Employers’ Liability (EL)
- Public Liability (PL)
- Professional Indemnity / Professional Negligence
- Personal Injury
- Management Liability, Cyber & Commercial Crime
- Inquests and sensitive safeguarding matters
You’ll also:
- Manage claims from initial notification through to settlement
- Develop and drive your own claims strategy
- Work closely with policyholders, brokers, and solicitors
- Handle high-value and occasionally high-profile claims
- Build strong customer relationships and deliver great outcomes
You’ll have real autonomy, not just process execution, but ownership of decisions.
About the Team
Specialist Care Claims team (not just injury or casualty) handling multi-line, highly varied work. Approx. 8 handlers across 2 teams. Supportive, collaborative, and high-performing culture with a strong track record of internal promotion and development.
You’ll join a team where:
- People genuinely support and learn from each other
- Work is interesting, meaningful, and never repetitive
- There’s exposure beyond claims into clients, projects, and training
What We’re Looking For
Essential:
- Experience in claims handling OR a legal background (solicitor / legal exec)
- Exposure to: EL / PL / liability claims
- Personal injury or professional negligence
- Ability to manage complex cases independently
- Strong communication and decision‑making skills
Highly Desirable:
- Experience in insurance claims environment
- Background in care / healthcare or sensitive claims
- Exposure to multi-line claims
This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.
Why Join Markel
At Markel, we believe insurance is about helping people when it matters most. You’ll be part of a business that:
- Puts people first
- Encourages ownership and innovation
- Invests heavily in your long-term development
- Offers a culture that is both high-performing and genuinely supportive
What’s in it for you
A great starting salary plus a bonus paid at the end of the FTC & strong benefits package… 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer. Fully funded CII qualifications + structured development. Clear progression into: Senior authority levels, Technical specialist roles, Leadership opportunities.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Senior Claims Handler (FTC) in Leeds employer: Markel International
Markel International is an excellent employer for those seeking a rewarding career in IT support within the vibrant Greater London area. With a strong commitment to employee growth, a diverse and inclusive work culture, and a comprehensive benefits package that includes health coverage and a pension scheme, you will find ample opportunities to thrive both personally and professionally. Join us and be part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Handler (FTC) in Leeds
✨Tap into Local Agencies
For temporary roles like the one at Markel International, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Markel International knows you can adapt quickly to their needs!
We think you need these skills to ace Senior Claims Handler (FTC) in Leeds
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Markel International's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Markel International
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Markel International. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
