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- Tasks: Lead and develop Claims Account Management, ensuring top-notch service and strong relationships.
- Company: Markel International, a forward-thinking insurance company with a focus on integrity and innovation.
- Benefits: Competitive salary, generous bonus, 25 days holiday, private medical cover, and excellent pension scheme.
- Why this job: Shape the future of claims and make a real impact in a dynamic environment.
- Qualifications: Strong relationship-building skills and understanding of UK claims operations required.
- Other info: Opportunities for career growth and professional development in a diverse workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Leeds or Manchester with some national travel.
Overview
Shape the future of Claims. Lead relationships that really matter. At Markel, Claims is more than a function – it’s a strategic advantage.
Responsibilities
- Lead and develop our Claims Account Management capability.
- Act as a trusted advocate for Claims internally and externally.
- Ensure claims performance, proposition, and expertise are recognised, valued, and differentiated in the market.
- Establish and lead a best‑in‑class Claims Account Management service for the UK claims function.
- Set high standards for engagement, service delivery and partner experience.
- Build, deepen and sustain strong relationships with customers, brokers and strategic partners.
- Act as a trusted escalation point and advocate for claims service excellence.
- Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition.
- Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success.
- Partner with Distribution teams and Senior Underwriters on large and key client initiatives.
- Organise and lead structured claims review meetings with underwriting and business development colleagues.
- Track claims metrics, service standards and trends using reports and dashboards; anticipate issues early and ensure consistent, high‑quality engagement throughout the claim lifecycle.
Qualifications
- Proven ability to build and maintain effective relationships with brokers, clients, and partners.
- Strong partner engagement and advocacy skills, internally and externally.
- In‑depth understanding of UK claims operations, service delivery and performance measures.
- Commercial awareness of the insurance and claims landscape.
- Track record of accountability and delivery.
- Strong analytical, problem‑solving and decision-making capability.
- Excellent communication and interpersonal skills.
- A collaborative, positive and proactive approach.
Bonus If You Have
- Experience working in a regulated insurance environment.
- Professional qualifications or certifications in digital transformation, project management or related fields.
Benefits
- Competitive salary plus generous annual bonus.
- 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave.
- Excellent pension scheme.
- Private medical and dental cover.
- Life assurance, income protection and travel insurance.
- Season ticket loan and a range of additional benefits.
- Opportunities to learn, develop and progress your career.
Ready to Make Your Mark?
If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.
Equal Opportunity and Diversity
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are an equal‑opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed.
Claims Account Manager Lead in Leeds employer: Markel International
Contact Detail:
Markel International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Account Manager Lead in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance and claims industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for claims! When you get the chance to chat with someone from Markel or during interviews, make sure to express why you’re excited about the role. Share your insights on how you can contribute to their claims management service and what makes you a great fit.
✨Tip Number 3
Prepare for those tricky questions! Think about the challenges in claims management and how you would tackle them. Be ready to discuss your past experiences and how they relate to the responsibilities of the Claims Account Manager Lead role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, drop a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Claims Account Manager Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Account Manager Lead role. Highlight your experience in building relationships and your understanding of UK claims operations, as these are key to what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve excelled in previous roles. We want to see your track record of accountability and delivery, so make those achievements shine!
Be Authentic: Let your personality come through in your application. We value a collaborative and positive approach, so don’t be afraid to show us who you are and how you can contribute to our team culture.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you’re serious about joining our team at Markel.
How to prepare for a job interview at Markel International
✨Know Your Claims Inside Out
Before the interview, make sure you have a solid understanding of UK claims operations and the specific challenges faced in the industry. Brush up on recent trends and performance measures to demonstrate your expertise and show that you can lead the Claims Account Management capability effectively.
✨Build Relationships Before You Walk In
Since this role is all about relationship management, try to connect with current employees or industry professionals before your interview. This will give you insights into the company culture and expectations, plus it shows your proactive approach to building relationships, which is key for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Prepare examples from your past experiences where you've successfully managed claims or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Analytical Skills
Be ready to discuss how you track claims metrics and service standards. Highlight any tools or dashboards you've used in the past to anticipate issues and ensure high-quality engagement throughout the claim lifecycle. This will demonstrate your analytical capabilities and your commitment to service excellence.
