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- Tasks: Oversee and audit delegated claims arrangements while ensuring compliance and best practices.
- Company: Markel International is a leading insurance provider focused on delivering exceptional service to clients.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and a strong benefits package.
- Why this job: Join a dynamic team that values collaboration, innovation, and personal growth in the insurance sector.
- Qualifications: Ideal candidates should have knowledge of claims, data analysis skills, and excellent communication abilities.
- Other info: Flexible working patterns are available, and we celebrate diversity in our workforce.
The predicted salary is between 28800 - 43200 £ per year.
The UK claims department aims to be the market leader in the provision of an efficient, cost effective, creative and professional service to our brokers and clients. We strive to be proactive and flexible in the management of claims whilst maintaining our integrity.
The claims team works with the underwriting and sales teams in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our customers. The claims operation consists of four teams in four UK locations and handles a mixed and varied portfolio of first and third party claims. Our vision is to be the most customer focused, nimble and value adding claims team in the market.
We are currently looking for a Delegated Claims Specialist to work on an initial 1 year fixed term maternity cover contract in our Leeds office.
Duties and accountabilities:
- Reporting directly to the Head of Insurance Claims – Markel UK, your primary responsibility will be to oversee, monitor and audit our delegated claims arrangements, TPAs and cover holders.
- Priorities to include ensuring appropriate claim control to minimise claims costs and avoid leakage, creating transparency around performance of our delegated service providers and focusing on ensuring adherence to the Markel Claims Philosophy.
What you’ll be doing:
- Take ownership for the oversight and governance of the UK delegated claims handling relationships.
- Ensure that all delegated schemes and binders are following best practice.
- Responsible for building relationships with our strategic partners and serving as the point of contact between Markel, TPAs and cover holders for claims related communications.
- Lead the onboarding process for new delegated authority schemes, gathering and assessing the information required to evaluate the performance of a TPA for appointment to a delegated authority arrangement.
- Work with the delegated authority TPA or cover holder to ensure that they meet and evidence compliance with all relevant legal and regulatory standards pertaining to the authority that they are exercising on behalf of Markel.
- Ensuring the delegated providers comply with all of our service requirements, claims handling procedures, organisational and structural arrangements.
- Undertake annual audits for each of the delegated providers both face to face and remotely.
- Own the renewal process for each of the delegated providers on an annual basis.
- Work with the relevant members of the claims team to obtain feedback on referrals, service levels and any issues arising and in order to share best practice with our TPAs.
- Acquire and review regular MI, for accuracy and sufficiency, and to ensure compliance and report on trends, issues and best practice.
- Review and process monthly bordereaux and report on trends and issues.
- Review and report on any complaints made in respect of our delegated providers and ensure lessons are learned.
- Be responsible for off-boarding arrangements and monitoring delegated providers in run-off.
- Managing loss funds and processing all required payments.
- Work with the Claims Compliance Manager to identify areas of improvement and ways to streamline processes, procedures and systems.
Skills, Knowledge And Experience:
- A working knowledge of the claims environment.
- A solid understanding of the insurance regulatory framework.
- Experience of data analysis and metric monitoring.
- Experience of conduct risk, claims operations and metrics.
- A critical / analytical and curious mindset.
- Excellent written and spoken communication skills in English language.
- Excellent planning and organising skills.
- A strong focus on systems and processes.
- IT skills including MS Office, Word, Excel.
- An ability to work collaboratively and be a teammate but also have the ability to work independently.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package.
- Up to 16% company pension scheme, Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants), Income protection, Life assurance, electric car scheme, travel insurance.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs. Join us and play your part in something special!
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Delegated Claims Specialist employer: Markel International
Contact Detail:
Markel International Recruiting Team
rec@markel.com
StudySmarter Expert Advice 🤫
We think this is how you could land Delegated Claims Specialist
✨Tip Number 1
Familiarise yourself with the insurance regulatory framework and claims environment. Understanding these aspects will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and claims industry, especially those who have experience with delegated claims. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with data analysis and metric monitoring. Be ready to share specific examples of how you've used these skills to improve processes or outcomes in previous roles.
✨Tip Number 4
Showcase your ability to work collaboratively as well as independently. Highlight experiences where you've successfully managed relationships with partners or stakeholders, as this is crucial for the Delegated Claims Specialist role.
We think you need these skills to ace Delegated Claims Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Delegated Claims Specialist. Review the job description carefully and highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences mentioned in the job description. Emphasise your knowledge of the claims environment, insurance regulatory framework, and any relevant data analysis experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with Markel's vision of being customer-focused and value-adding, and provide examples of your previous work that demonstrate your capabilities.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Markel International
✨Understand the Claims Environment
Make sure you have a solid grasp of the claims environment and the insurance regulatory framework. Brush up on relevant regulations and best practices, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Analytical Skills
Since the role involves data analysis and metric monitoring, prepare to discuss your experience with these tasks. Bring examples of how you've used data to improve processes or outcomes in previous roles, as this will highlight your critical and analytical mindset.
✨Emphasise Communication Skills
Excellent written and spoken communication skills are essential for this position. Be ready to provide examples of how you've effectively communicated with stakeholders, especially in complex situations. This will show that you can build strong relationships with TPAs and cover holders.
✨Demonstrate Teamwork and Independence
The role requires both collaboration and the ability to work independently. Prepare to discuss instances where you've successfully worked as part of a team, as well as times when you've taken initiative on your own. This balance is key to fitting into their dynamic claims team.