At a Glance
- Tasks: Manage customer relationships and improve operational efficiency in disbursements.
- Company: Join Markel, a global community of optimists and problem-solvers.
- Benefits: Great salary, annual bonus, 25 days holiday, and strong benefits package.
- Other info: Flexible working patterns available; we value diversity and inclusion.
- Why this job: Make a meaningful impact while developing your career in a supportive environment.
- Qualifications: Strong relationship-building skills and analytical thinking required.
The predicted salary is between 30000 - 30000 £ per year.
Looking for a role that will have a meaningful impact in customer relationships and Finance? We are looking for an individual to be the primary interface between the Disbursements department and our internal and external customers. What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!
The opportunity: This position is responsible for owning the service expectations for disbursement‑related activities, being the first point of contact for Markel internal customers and suppliers, and meeting with key customers to identify operational or service‑related issues or improvements which need addressing to maximize operational efficiency.
What you’ll be doing:
- Represent the Disbursements function by challenging business and process owners in a positive and proactive manner to collaboratively improve operational efficiency.
- Provide day‑to‑day guidance and troubleshooting support.
- Accountable as key person for escalation of disbursements’ related issues.
- Manage relationships with key business contacts.
- Implement effective communication mechanisms to meet customer and supplier expectations.
- Work with peers to shape, drive and deliver the team’s operational and strategic goals.
- Understand customer needs and develop plans to quickly and effectively address them.
- Identify and resolve complex business problems, typically multi‑dimensional, that require in‑depth analysis and judgment to develop solutions.
- Use technology to best leverage available resources and complete tasks in the most efficient and effective manner.
- Participate in business projects, as they arise.
- Collaborate with teammates and initiate ideas with management to identify, design, and implement process improvements for greater efficiency and effectiveness.
Our must‑haves:
- Ability to build and maintain credible, trusted relationships.
- Comfortable engaging with senior stakeholders and navigating differing priorities.
- Skilled at expectation‑setting and boundary enforcement without damaging trust.
- Acts as a consistent “face of the service”.
- Strong analytical and systems thinking skills.
- Ability to identify and manage risks and issues.
- Ability to influence without direct authority.
- Ability to manage multiple priorities.
- Detail‑oriented with strong organizational skills and ability to multi‑task.
- High degree of flexibility and responsiveness to change in a fast‑paced environment.
- Strong customer focus and judgment.
- Strong desire for continuous improvement.
Benefits:
- A great starting salary plus annual bonus & strong benefits package.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
- Countless opportunities to learn new skills and develop in your career with the support needed to do just that!
Equal Opportunity Employer Statement: Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Customer Relationship Manager, Disbursements employer: Markel International
At Markel, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and continuous improvement. As a Customer Relationship Manager in our Disbursements department, you'll enjoy a competitive salary, a robust benefits package, and ample opportunities for professional growth within a supportive global community. Join us in making a meaningful impact while enjoying the flexibility and diversity that make our workplace truly special.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager, Disbursements
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Markel International. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Relationship Manager, Disbursements
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Markel International.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Markel International's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Markel International
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Markel International.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Markel International will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Markel International employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
