Senior Legal Expenses Claims Handler in Croydon

Do you have a Claims or Legal background and are looking to develop your career working for a people powered, forward thinking insurance business? Come and join our Legal Expenses BTE Claims Team here at Markel as a Senior Claims Handler.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special!

The opportunity: It’s an exciting time to join Markel as our business grows, and we have a great new role for a Senior Claims Handler to join our Legal Expenses Claims team in either Croydon or Manchester on an initial 18 month FTC. We can offer hybrid working, 3-4 days in the office / 1-2 days working from home and offer a great starting salary plus generous annual bonus along with a great benefits package.

The BTE Claims team deal with assessing and managing indemnity provided to policyholders for the purpose of pursuing/defending a range of legal actions, including employment, property and contractual disputes and fitness to practise investigations. The team is split into three specialist teams: Employment, Civil litigation and Criminal & Regulatory. The current vacancy is to sit within our Civil Litigation team.

What you’ll be doing:

• Independently handle and settle complex claims.
• Providing efficient claims handling services to all customers by responding to LEI claims using excellent written and call handling skills, in line with department service standards and internal/external service level requirements.
• Make autonomous decisions regarding coverage.
• A Senior Claims Handler will handle claims from start to conclusion. They will investigate the validity of a claim and, where a claim is accepted, maintain a regular review of its validity. This includes negotiating cost/funding with solicitors, strategy/approach and managing their costs to ensure compliance with policy terms and conditions.
• Regularly liaise with solicitors, barristers, accountants, insurance brokers, and directly with a range of policyholders.
• Work closely with the wider team on complex claims and provide guidance and support to other Claims Handlers. They will be responsible for developing the junior talent in the team, contributing to team objectives and assisting with ad hoc projects.

Our must haves:

• Have exceptional communication skills, together with proven ability to evaluate legal documents.
• Be enquiring and inquisitive, with the ability to identify areas of challenge and to articulate reasoned arguments to legal professionals.
• Have excellent time management skills, ability to proactively self-manage an active caseload in order to adhere to demanding service level standards and legal deadlines.
• Have previous claims handling or insurance experience, preferably in Legal Expenses Insurance.
• Be analytical.
• Have legal training, preferably a law degree and experience of handling civil litigation.
• Have a good understanding of the legal industry and costs negotiations.

What’s in it for you:

• A great starting salary plus generous annual bonus & strong benefits package.
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave.
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed.