At a Glance
- Tasks: Transform data into actionable insights and influence business decisions.
- Company: Join Markel, a people-first organisation with a commitment to innovation.
- Benefits: Enjoy a competitive salary, generous bonus, hybrid working, and excellent benefits.
- Other info: Diverse and inclusive workplace with flexible working options.
- Why this job: Shape the future of operational analytics and drive meaningful change.
- Qualifications: Experience in business analysis and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
- Croydon | Hybrid Working (3 days office initially, reducing to 2)
- Permanent | Good Salary + Generous Annual Bonus + Excellent Benefits
Shape the Future of Operational Analytics at Markel !
Are you passionate about transforming data into meaningful business insight?
Do you enjoy challenging the status quo, identifying opportunities for improvement and influencing business decisions through robust analysis?
At Markel, we're looking for a talented Claims Business Analyst to join our evolving Customer Solutions Operations team.
This is more than a reporting role.
It's an opportunity to help shape the future of how we use data, governance and operational insight across Claims and Legal Services.
As part of a team undergoing exciting transformation, you'll work closely with operational leaders, Claims specialists and key stakeholders across the business, providing the analysis, assurance and recommendations that drive better decision-making and improved customer outcomes.
Why This Role?
This position offers the chance to
- Influence the development of a growing operational analytics function
- Help redefine reporting, governance and assurance processes
- Work across Claims, Legal Services, Operations and IT
- Turn complex data into meaningful business insight
- Present findings directly to key partners and senior leaders
- Drive continuous improvement rather than simply maintain existing processes
- Play a visible role in shaping future operational performance
- If you're someone who enjoys asking "why?", spotting trends others miss, and recommending smarter ways of working, we'd love to hear from you.
What You'll Be Doing
- Data Analysis & Business Insight
- Analyse large volumes of operational and claims data
- Produce insightful management information and performance reporting
- Identify trends, risks, root causes and opportunities for improvement
- Translate complex datasets into clear, actionable business recommendations
- Support the evolution of reporting frameworks and analytical capabilities
- Audit, Assurance & Governance
- Conduct operational audits and quality reviews across Claims and Legal Services
- Assess performance against agreed standards and controls
- Produce governance reports and assurance packs
- Monitor corrective actions and improvement initiatives
- Present findings and recommendations to partners
- Peer Review & Quality Management
- Manage and coordinate the peer review programme
- Monitor review completion, quality standards and outcomes
- Analyse findings and identify performance trends
- Act as the go-to point of contact for peer review processes and queries
- Challenge existing ways of working
- Recommend efficiencies and process enhancements
- Support operational improvement initiatives
- Contribute to future reporting, automation and Power BI development opportunities
- Help build a more collaborative and innovative analytics function
What We're Looking For
- Experience within Business Analysis, Operational Controls, Audit, Quality Assurance or similar analytical roles
- Strong analytical and problem-solving capability
• Advanced Microsoft Excel skills including
- Complex formulas
- Data manipulation and reporting
- Experience producing management information and KPI reporting
- Ability to interpret data and communicate insights clearly
- Strong stakeholder management and presentation skills
- Excellent attention to detail
- Ability to work independently and take ownership of deliverables
- Highly Desirable
- Insurance, Claims or Legal Services experience
- Financial Services or another regulated environment
- VBA, Macros or reporting automation experience
- Experience presenting findings within governance forums
- Exposure to operational performance, audit or assurance activities
The Person
We're looking for someone who
- Is naturally curious and enjoys exploring data
- Thinks commercially and challenges constructively
- Doesn't wait to be told what to do
- Can confidently present findings and recommendations
- Enjoys building relationships across multiple business areas
- Wants to influence change and improve how things are done
What You'll Receive
- Good starting salary & generous annual bonus
- Hybrid Working
- Buy and Sell Holiday Scheme
- Private Medical Insurance
- Life Assurance
- Income Protection
- Travel Insurance
- Excellent Pension Scheme
- Season Ticket Loan
About Markel
At Markel, we're a people-first organisation built on strong relationships, specialist expertise and a commitment to doing what's right for our customers.
We believe diverse perspectives make us stronger and welcome applications from individuals of all backgrounds.
If you're excited about this opportunity but don't meet every requirement, we'd still encourage you to apply.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.
Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.
We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Please contact us via email at rec@markel. com or call us at 0161 507 5827 to request any accommodations that may be needed.
This includes any alternative formats of any documents or information on how to apply offline.
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Claims Business Analyst in Croydon employer: Markel International
Markel is an exceptional employer that prioritises a people-first culture, offering a dynamic hybrid working environment in Croydon. With a strong focus on employee growth and development, we provide generous benefits including a competitive salary, annual bonus, and comprehensive health insurance, all while fostering a collaborative atmosphere where diverse perspectives are valued. Join us to not only influence operational analytics but also to thrive in a supportive setting that encourages innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Business Analyst in Croydon
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Markel International!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Claims Business Analyst in Croydon
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Markel International, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Markel International
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Markel International’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
