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- Tasks: Lead governance and oversight in a dynamic claims environment, ensuring compliance and enhancing processes.
- Company: Join Markel, a Fortune 500 company with a global community of optimists and problem-solvers.
- Benefits: Competitive salary, annual bonus, strong benefits, and 25 days paid holiday plus Bank Holidays.
- Why this job: Make a meaningful impact in claims governance while developing your career in a supportive environment.
- Qualifications: Extensive governance experience, strong stakeholder management, and knowledge of the Lloyd’s market.
- Other info: Flexible working patterns available; we celebrate diversity and support all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a role that will have a meaningful impact on Claims Governance? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!
The opportunity:
We are seeking a highly skilled Claims Governance Lead to strengthen governance, oversight, and control across our global London Market Claims function. This is a key role within London Market Operations, supporting a diverse claims portfolio spanning company market and Lloyd’s of London business. As part of the Governance & Delegated Authority team, you will work closely with senior leaders, claims teams across multiple regions, and key stakeholders including the Office of the CUO and Compliance. This role is ideal for someone who thrives in a regulated environment, enjoys shaping frameworks, and brings a proactive, solutions‑focused approach.
What you’ll be doing:
- Ensure compliance with claims and delegated claims standards, leading the annual review and attestation process.
- Lead Lloyd’s claims relationship management, including oversight of the Claims Management Principle under the Lloyd’s Principles for Doing Business.
- Lead the year‑end claims financial audit and support internal audits of claims processes and controls.
- Maintain and enhance processes to ensure compliance with LIC claims handling guidelines.
- Strengthen the claims control framework, including peer review, Medicare reporting, and other key controls.
- Lead core governance activities with Claims Leadership, including the annual claims manual review and authority matrix updates.
- Monitor regulatory developments and act as the governance representative for the London Market Claims team.
Our must-haves:
- Have extensive governance experience, preferably with claims knowledge and/or technical experience.
- Have a good working knowledge of the Lloyd’s and London market frameworks.
- Strong stakeholder management capabilities with a pro-active approach to process reviews and oversight of risk control frameworks.
- An understanding of the consumer duty framework as well as experience handling regulator expectations.
- Have people management skills and demonstrate the ability to develop and provide clear instructions and training.
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part? Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Claims Governance Lead employer: Markel International
Contact Detail:
Markel International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Governance Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Markel. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Markel is all about optimism and problem-solving, so think of examples from your past that showcase these traits.
✨Tip Number 3
Showcase your governance experience! Be ready to discuss how you've handled compliance and oversight in previous roles. This will resonate well with the Claims Governance Lead position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Markel team.
We think you need these skills to ace Claims Governance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Governance Lead role. Highlight your governance experience and any relevant claims knowledge to show us you’re the perfect fit!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. We want to see your stakeholder management capabilities and how you’ve tackled challenges in a regulated environment.
Be Authentic: Let your personality shine through! We’re looking for problem-solvers who can bring a proactive approach. Share your passion for governance and how you can contribute to our team at Markel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our global community!
How to prepare for a job interview at Markel International
✨Know Your Governance Inside Out
Make sure you brush up on your governance knowledge, especially around claims and the Lloyd’s market frameworks. Familiarise yourself with the key principles and regulations that govern claims management, as this will show your potential employer that you're serious about the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about times when you’ve had to navigate complex relationships or influence decision-making. This is crucial for a Claims Governance Lead, so be ready to discuss your approach and outcomes.
✨Demonstrate a Proactive Approach
Be ready to talk about how you've taken initiative in past roles, particularly in process reviews or risk control frameworks. Highlight specific instances where your proactive mindset led to improvements or compliance enhancements, as this aligns perfectly with what they’re looking for.
✨Prepare for Regulatory Discussions
Since the role involves monitoring regulatory developments, brush up on recent changes in the industry. Be prepared to discuss how these changes could impact claims governance and how you would address them. Showing that you’re informed and forward-thinking will set you apart.
