At a Glance
- Tasks: Handle diverse claims in Professional Indemnity with a focus on customer service and collaboration.
- Company: Join Markel Group, a Fortune 500 company with a global presence.
- Benefits: Enjoy a competitive salary, annual bonus, and extensive benefits package.
- Other info: Opportunities for skill development and career growth in a supportive environment.
- Why this job: Make a real impact in the insurance industry while developing your career.
- Qualifications: Experience in claims handling, strong communication, and teamwork skills required.
The predicted salary is between 40000 - 50000 € per year.
This role is for a Claims Adjuster who will be handling claims arising out of our Professional Indemnity book of business.
Overview
The Professional Indemnity team handles claims within Wholesale Claims. This includes a broad range of UK and international claims arising from Solicitors PI, Financial Services PI, Miscellaneous PI and some Construction PI.
What you’ll be doing:
- Handle claims across Professional Indemnity classes, in line with the MINT claim’s philosophy, reserving philosophy, Markel Style and Claims Handling Manual.
- Drive, facilitate and deliver a customer-focused approach to claims which is measurable through the speed of service and open, honest and personable communications with all brokers and (re)insureds.
- Contribute through own work to achieve the KPI’s set in the annual Claims Business Plan and identify areas of improvement in the Team and provide proactive feedback to the Claims Managers.
- Work with Managing Agents and service providers in multiple jurisdictions.
- Be collaborative in your approach by sharing any improvements with the other team members or claims teams.
- Provide feedback on claims experiences, contract wordings (including policy wording), claims data or feedback for any renewal to the Claims Managers and underwriters.
- Build and maintain relationships with key brokers and raise feedback received on our service to provide a more customer-focused, nimble and value-adding claims service.
- Provide commentary on relevant movements, highlighting significant notifications, claim trends or developments.
Key Skills:
- Should have previous experience handing claims in Professional or Financial Lines, with an understanding of the London Market preferable.
- Demonstrate strong written and spoken communication skills.
- Demonstrate strong teamwork.
- Possess strong independent organisational skills.
- Have good IT (Microsoft Office) skills, including Word, Excel, Access and Outlook.
Benefits:
- A great starting salary plus annual bonus & strong benefits package.
- Up to 16% company pension scheme.
- Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants).
- Income protection, Life assurance, electric car scheme, travel insurance.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Equal Opportunity and Accommodations
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
Claims Adjuster - Professional Indemnity employer: Markel International
Markel Group is an exceptional employer, offering a dynamic work environment where collaboration and professional growth are at the forefront. With a strong focus on employee well-being, we provide a competitive salary, comprehensive benefits including private medical cover and a generous pension scheme, and ample opportunities for career development within our global network. Join us in our Manchester office to be part of a team that values open communication and customer-centric service in the fast-paced world of Professional Indemnity claims.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Professional Indemnity
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Claims Adjuster role.
✨Tip Number 2
Prepare for interviews by researching Markel Group and their approach to Professional Indemnity claims. Understand their values and how they handle customer service. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Claims Adjuster, you’ll need to convey complex information clearly. Try mock interviews with friends or use online resources to refine your speaking and writing skills. Remember, it’s all about being open and personable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for any new opportunities that pop up. We’re always looking for talented individuals to join our team!
We think you need these skills to ace Claims Adjuster - Professional Indemnity
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience in handling Professional Indemnity claims and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our customer-focused approach. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and concise. We love a good story, so if you have examples of how you've effectively communicated with clients or brokers, share them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Markel International
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Professional Indemnity claims, especially those related to Solicitors and Financial Services. Familiarise yourself with the MINT claims philosophy and Markel's approach to claims handling. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Communication Skills
Since this role requires strong written and spoken communication, prepare examples of how you've effectively communicated with brokers or clients in the past. Think about times when you had to explain complex claims processes or resolve disputes, as these experiences will highlight your ability to maintain open and honest communication.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with others to improve processes or achieve goals. Share specific instances where you contributed to team success or provided feedback that led to positive changes. This will show that you're a team player who values collective success.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, KPIs, or how they measure customer satisfaction. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
