At a Glance
- Tasks: Manage legacy claims, ensuring accuracy and driving performance in a customer-focused environment.
- Company: Join a leading firm known for its innovative approach to claims management.
- Benefits: Competitive salary, annual bonus, strong benefits, and generous holiday allowance.
- Other info: Dynamic team environment with opportunities for professional growth and learning.
- Why this job: Make a real impact in the claims industry while developing your skills and career.
- Qualifications: Experience in claims management with strong communication and negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division. The purpose of the SPT team is (i) to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, (ii) to drive the closure of dormant claims, and (iii) to identify and actively seek commutation opportunities. As of March 2026, SPT are managing over 4,000 claims covering multiple classes of business including Marine, Aviation, Motor, A&H, Property, Professional Liability, Medmal, Whole account and General Reinsurance, Casualty Reinsurance, Space etc. for claims emanating from 1993 YOA and post.
What you’ll be doing:
- Assist with the management of claims within the SPT portfolio with a particular focus on Reinsurance Casualty.
- Report on key watchlist claims including attendance at market meetings and liaison with the market practitioners and counsel where required.
- Ensure accurate claims management and oversight, ensuring adherence to our reserving philosophy and diary management protocol to pro‑actively drive claims performance.
- Identify, monitor, and report on key complex losses to senior management.
- Assist with the management of other SPT claims as and where required.
- Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds.
- Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments.
- Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy.
- Potential for involvement in claim audits and resolution of identified actions.
- Attend team broker meetings to support delivery of a more customer focused and value adding service.
- Support delivery of the team’s Key Performance Indicators.
Key Skills:
- Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience and using ECF.
- Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery.
- Experience handling direct and reinsurance claims as well as having strong negotiation skills.
- Professional and comfortable in representing the company at market and client meetings.
- Must be a team player and be adaptable to multiple classes of business and objectives.
- Embrace adherence to Markel International’s claims philosophy of being "The most customer focused, nimble and value adding claims team in the market".
- Have strong written and spoken communication skills.
- Possess strong independent organisational skills.
- Have strong IT (Microsoft Office) skills including Word, Excel and Outlook.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package.
- Up to 16% company pension scheme.
- Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants).
- Income protection, Life assurance, electric car scheme, travel insurance.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email or call us to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
Claims Adjuster employer: Markel International
Markel is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop their skills within the Special Projects Team. With a strong focus on customer service and a commitment to employee well-being, Markel provides an attractive benefits package, including a generous pension scheme, private medical cover, and ample holiday leave, all while fostering a culture of collaboration and support in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in claims or reinsurance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its claims philosophy. Be ready to discuss how you can contribute to their customer-focused approach and drive claims performance. Show them you’re not just another candidate!
✨Tip Number 3
Practice your negotiation skills! Since you'll be handling complex losses and liaising with brokers, being able to communicate effectively and assertively is key. Role-play scenarios with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Adjuster role. Highlight your relevant experience in claims management, especially in reinsurance and customer service, to show us you’re the right fit for our team.
Showcase Your Skills:Don’t forget to emphasise your strong communication and organisational skills. We want to see how you can represent us at broker and client meetings, so give examples of your past experiences that demonstrate these abilities.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications quickly and easily, making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Markel International
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims environment, especially in relation to reinsurance and the specific classes of business mentioned in the job description. Familiarise yourself with key terms and processes so you can speak confidently about them during the interview.
✨Showcase Your Customer Focus
Prepare examples that demonstrate your customer-focused approach. Think about times when you've gone above and beyond for clients or brokers, and be ready to discuss how you ensure clarity and speed in service delivery. This will resonate well with the company's emphasis on customer satisfaction.
✨Be Ready for Technical Questions
Expect questions that test your technical knowledge and negotiation skills. Brush up on your understanding of claims management protocols and reserving philosophies. You might also want to prepare for scenario-based questions where you’ll need to demonstrate your problem-solving abilities.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video calls to simulate the interview environment. This will help you feel more comfortable representing the company at market and client meetings.
