At a Glance
- Tasks: Lead and mentor the Marine Claims Team while managing complex claims.
- Company: Join Markel, a Fortune 500 company with a diverse and inclusive culture.
- Benefits: Enjoy a competitive salary, annual bonus, and extensive benefits package.
- Other info: Flexible working options and a supportive team atmosphere await you.
- Why this job: Make a real impact in a dynamic environment focused on customer satisfaction.
- Qualifications: Experience in Marine Liability and a commitment to professional development.
The predicted salary is between 60000 - 75000 £ per year.
The Claims Technical Lead will primarily focus on the broad range of claims emanating from the Marine Liability and Transport and Logistics underwriting portfolio, however due to the growth of Markel the role may also offer the opportunity to handle claims emanating from the wider Marine, Energy and Casualty Division.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Who we are
Business Unit overview: The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients.
Our vision is to be the most customer centric, agile and value adding claims team in the market.
We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity.
The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our clients.
The London Market Claims team handles both company market and Lloyd’s of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty.
The division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.
Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing
Act as a technical point person within the Marine Team, providing claims support, guidance and mentorship to the rest of team, whilst also handling your own portfolio of complex claims, with a particular focus on claims emanating from the Marine Liability classes Drive the claim's philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
Achieve this through: agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers.
Passing back any key information in this regard to your team and underwriters as required.
Be responsible for handling your claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements.
Escalating claims to your manager, where appropriate, for input on strategy and/or reserving.
Monitor, provide feedback and ensure compliance on KPIs.
Support your Claims Manager and the Underwriters by providing technical input into product wordings and class-specific vendor and expert support.
Provide oversight and support on complex claims, claims in litigation and watchlist claims, with particular focus on US liability claims providing feedback to Claims Manager and Strategic claims lead.
Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop positive relationships and knowledge about the quality of our claims management at Markel.
Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key customers in the claims handling process.
Drive team broker interaction to deliver a more customer focused and value adding service; share relevant information with the Claims Leadership team and the broader claims teams.
- Key Skills
- Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters.
- Identify and discuss the most common areas and trends in claims causation.
- Segment and analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken.
- Understand, monitor, provide feedback and ensure compliance on KPIs.
- Analyse and interpret data to improve Markel’s underwriting capabilities (e. g. loss performance and underwriting efficiency).
- Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate.
- Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters.
- Understand customer needs and actively solicit and act upon feedback, providing solutions to problems.
- Form relationships outside of the claims function including underwriters, brokers and key legal providers.
- Negotiate complex coverage matters calmly and effectively in the interests of all parties.
- Competently represent MINT in the management of market and broker meetings.
- Assist in the training of junior members of the claims team.
- Providing insight into specific claims aspects and helping them develop their own capabilities.
- Have experience and knowledge in Marine Liability and other Marine classes and be able to talk expertly around the subject You will have achieved ACII accreditation, or be working towards it.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- Up to 16% company pension scheme
- Private medical and dental cover
- Menopause plan
- Emergency care benefit (children/Pets/dependants)
- Income protection
- Life assurance
- Electric car scheme
- Travel insurance
- 25 days paid holiday plus Bank Holidays
- With the opportunity to buy/sell extra leave
- Our People & Values
We’ll find your fit amongst our diverse global community of optimists and problem-solvers.
We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special!
EEO / Diversity Statement
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.
Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.
Accommodations / Accessibility
We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Please contact us via email at rec@markel. com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
- Hashtags
- #LI-DJ1 #LI-Hybrid #Play Your Part UK
- #J-18808-Ljbffr
Technical Claims Lead employer: Markel Corporation
Markel Corporation is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary, annual bonuses, and comprehensive benefits, employees are supported in their professional journey while working in a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Lead
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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We think you need these skills to ace Technical Claims Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Markel Corporation.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Markel Corporation. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Markel Corporation
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Markel Corporation to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Markel Corporation, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Markel Corporation's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
