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- Tasks: Support our wholesale business with IT operations and application services.
- Company: Join Markel Corporation, a leader in providing innovative insurance solutions.
- Benefits: Enjoy a competitive salary, annual bonus, and a strong benefits package including 25 days holiday.
- Why this job: Make a meaningful impact in IT while developing your skills in a collaborative environment.
- Qualifications: Experience in scripting, ITIL knowledge, and familiarity with financial systems are essential.
- Other info: Flexible working patterns available; we value diversity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Senior Support Analyst – Wholesale
Markel Corporation London, United Kingdom
Looking for a role that will have a meaningful impact on IT?
We are looking for an individual to support our wholesale business providing operational support, and maintenance of application services aligned to the team.
The opportunity:
You will join a team that is dedicated to the Markel Wholesale IT function who ensure IT services are aligned to the needs of the business, drive cost efficiency and contribute to the long-term success of the organization.
What you’ll be doing:
- Investigate, triage, and manage incidents and requests
- Agree and clearly communicate business priorities and outcomes to all stakeholders
- Work on-call with peers on bridge calls to support the major incident and rollout processes
- Proactively lead initiatives, including problem resolution, change and release activities
- Support development, and release of project deliverables, ensuring the correct governance is applied
- Write scripts in one or more scripting languages to resolve issues, and automate
- Ensure controls and auditability are maintained on all support and development activities
- Contribute to the development and maintenance of team Procedures, Policies, and documentation
- Coordinate 3rd party suppliers and IT partners, to resolve business issues and team activities
- Thorough and timely communication with Business and wider Information Technology teams
- Support identification of IT & Business risks and propose mitigating actions
- Complete and maintain detailed service documentation, record incident and support activity in approved IT tools
- Complete time tracking records in a timely manner
Our must-haves:
- Experience of scripting development, ideally with hands-on experience in Microsoft SQL
- Qualification or equivalent experience in Computer Science or Information Systems
- Working knowledge of the ITIL service management lifecycle
- An understanding of the end-to-end project lifecycle
- Experience supporting key business applications within a financial systems business
- Experience working in a regulated industry, ideally SOX or Solvency II
- Experience of working in a business facing role using strong people skills and collaborative approach
- Hands-on experience with system monitoring tools such as LogicMonitor, Redgate Monitor or similar.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0161 507 5827 to request any accommodations that may be needed.
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Senior Support Analyst - Wholesale | London, UK employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Analyst - Wholesale | London, UK
✨Tip Number 1
Familiarize yourself with the ITIL service management lifecycle, as this is crucial for the role. Understanding how to manage incidents and requests effectively will set you apart from other candidates.
✨Tip Number 2
Highlight your experience with scripting languages, especially Microsoft SQL. Be prepared to discuss specific examples of how you've used scripting to resolve issues or automate processes in previous roles.
✨Tip Number 3
Showcase your hands-on experience with system monitoring tools like LogicMonitor or Redgate Monitor. Being able to demonstrate your familiarity with these tools can give you an edge in the interview.
✨Tip Number 4
Prepare to discuss your collaborative approach and strong people skills. This role requires effective communication with various stakeholders, so be ready to share examples of how you've successfully worked in a team environment.
We think you need these skills to ace Senior Support Analyst - Wholesale | London, UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Support Analyst position. Make sure you understand the key responsibilities and required skills, such as scripting development and ITIL service management.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your hands-on experience with Microsoft SQL, system monitoring tools, and any previous roles in regulated industries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively with stakeholders. Mention specific examples of how you've successfully managed incidents or led initiatives in past roles.
Highlight Soft Skills: In your application, don't forget to mention your strong people skills and collaborative approach. These are crucial for a business-facing role like this one, so provide examples of how you've worked well in teams or resolved conflicts.
How to prepare for a job interview at Markel Corporation
✨Showcase Your Scripting Skills
Be prepared to discuss your experience with scripting languages, especially Microsoft SQL. Bring examples of scripts you've written to resolve issues or automate processes, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Understand ITIL and Project Lifecycle
Familiarize yourself with the ITIL service management lifecycle and the end-to-end project lifecycle. Be ready to explain how you've applied these concepts in previous roles, as this knowledge is crucial for the position.
✨Communicate Clearly with Stakeholders
Practice articulating business priorities and outcomes clearly. During the interview, emphasize your ability to communicate effectively with both technical teams and business stakeholders, showcasing your collaborative approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to incident management and problem resolution. Think of specific examples from your past experiences where you successfully managed incidents or led initiatives, and be ready to discuss the outcomes.
