Senior Support Analyst - Wholesale

Senior Support Analyst – Wholesale

Senior Support Analyst – Wholesale

Apply locations London – UK time type Full time posted on Posted 5 Days Ago job requisition id R0020094

Looking for a role that will have a meaningful impact on IT?

We are looking for an individual to support our wholesale business providing operational support and maintenance of application services aligned to the team.

What part will you play?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.

The opportunity:

You will join a team that is dedicated to the Markel Wholesale IT function who ensure IT services are aligned to the needs of the business, drive cost efficiency and contribute to the long-term success of the organization.

What you’ll be doing:

1. Investigate, triage, and manage incidents and requests
2. Agree and clearly communicate business priorities and outcomes to all stakeholders
3. Work on-call with peers on bridge calls to support the major incident and rollout processes
4. Proactively lead initiatives, including problem resolution, change and release activities
5. Support development and release of project deliverables, ensuring the correct governance is applied
6. Write scripts in one or more scripting languages to resolve issues, and automate
7. Ensure controls and auditability are maintained on all support and development activities
8. Contribute to the development and maintenance of team Procedures, Policies, and documentation
9. Coordinate 3rd party suppliers and IT partners to resolve business issues and team activities
10. Thorough and timely communication with Business and wider Information Technology teams
11. Support identification of IT & Business risks and propose mitigating actions
12. Complete and maintain detailed service documentation, record incident and support activity in approved IT tools
13. Complete time tracking records in a timely manner

Our must-haves:

1. Experience of scripting development, ideally with hands-on experience in Microsoft SQL
2. Qualification or equivalent experience in Computer Science or Information Systems
3. Working knowledge of the ITIL service management lifecycle
4. An understanding of the end-to-end project lifecycle
5. Experience supporting key business applications within a financial systems business
6. Experience working in a regulated industry, ideally SOX or Solvency II
7. Experience of working in a business facing role using strong people skills and collaborative approach
8. Hands-on experience with system monitoring tools such as LogicMonitor, Redgate Monitor or similar.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What’s in it for you?

1. A great starting salary plus annual bonus & strong benefits package…
2. 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
3. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
4. There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.

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