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- Tasks: Support our wholesale business with IT services and incident management.
- Company: Join Markel Group, a Fortune 500 company with a global presence.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and great health benefits.
- Why this job: Make a meaningful impact in a collaborative environment that values diversity and growth.
- Qualifications: Experience in scripting, ITIL, and financial systems is essential.
- Other info: Flexible working patterns available; we celebrate diversity and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Senior Support Analyst – Claims
Senior Support Analyst – Claims
Apply locations London – UK time type Full time posted on Posted 30+ Days Ago job requisition id R0020194 Looking for a role that will have a meaningful impact on IT?
We are looking for an individual to support our wholesale business providing operational support, and maintenance of application services aligned to the team.
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
You will join a team that is dedicated to the Markel Wholesale Claims IT team who ensure IT services are aligned to the needs of the business, drive cost efficiency and contribute to the long-term success of the organization.
We are looking for a highly competent and motivated technical individual for this role, to join a talented and experienced team.
What you’ll be doing:
- Investigate, triage, and manage incidents and requests
- Agree and clearly communicate business priorities and outcomes to all stakeholders
- Work on-call with peers on bridge calls to support the major incident and rollout processes
- Proactively lead initiatives, including problem resolution, change and release activities
- Support development, and release of project deliverables, ensuring the correct governance is applied
- Write scripts in one or more scripting languages to resolve issues, and automate
- Ensure controls and auditability are maintained on all support and development activities
- Contribute to the development and maintenance of team Procedures, Policies, and documentation
- Coordinate 3rd party suppliers and IT partners, to resolve business issues and team activities
- Thorough and timely communication with Business and wider Information Technology teams
- Support identification of IT & Business risks and propose mitigating actions
- Complete and maintain detailed service documentation, record incident and support activity in approved IT tools
- Complete time tracking records in a timely manner
Our must-haves:
- Experience of scripting development, ideally with hands-on experience in Microsoft SQL
- Guidewire support experience (ClaimCenter preferred)
- Experience of support for London market messaging
- A track record of working collaboratively, demonstrating integrity, equality, mutual respect, and celebrating diversity
- Qualification or equivalent experience in Computer Science or information Systems
- Working knowledge of the ITIL service management lifecycle
- An understanding of the end-to-end project lifecycle
- Experience supporting key business applications within a financial systems business
- Experience working in a regulated industry, ideally SOX or Solvency II
- Experience of working in a business facing role using strong people skills and collaborative approach
- Hands-on experience with system monitoring tools such as LogicMonitor, Redgate Monitor or similar.
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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Senior Support Analyst - Claims employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Analyst - Claims
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft SQL and Guidewire ClaimCenter. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Demonstrate your understanding of ITIL service management and the end-to-end project lifecycle. Be prepared to share examples of how you've applied these principles in previous roles, as this will show your alignment with the company's operational needs.
✨Tip Number 3
Highlight your collaborative skills and experiences in a business-facing role. Prepare anecdotes that showcase your ability to work with diverse teams and communicate effectively with stakeholders, as this is crucial for the Senior Support Analyst position.
✨Tip Number 4
Research Markel Group's values and culture, and think about how your personal values align with theirs. Being able to articulate this connection during your interview can demonstrate your genuine interest in the company and its mission.
We think you need these skills to ace Senior Support Analyst - Claims
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in scripting development and support for financial systems. Emphasise any hands-on experience with Microsoft SQL and Guidewire, as these are key requirements for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as managing incidents or leading initiatives.
Showcase Your Technical Skills: Include a section in your application that details your technical skills, particularly those related to system monitoring tools and ITIL service management. This will demonstrate your capability to handle the technical aspects of the role.
Highlight Collaborative Experience: Since the role requires strong people skills and a collaborative approach, provide examples from your past experiences where you successfully worked with teams or stakeholders to achieve common goals.
How to prepare for a job interview at Markel Corporation
✨Showcase Your Technical Skills
As a Senior Support Analyst, you'll need to demonstrate your technical expertise, especially in scripting and application support. Be prepared to discuss your experience with Microsoft SQL and Guidewire, and consider bringing examples of scripts you've written or issues you've resolved.
✨Understand the Business Context
It's crucial to understand how IT supports the business operations at Markel. Familiarise yourself with the wholesale claims process and be ready to explain how your role can contribute to the overall success of the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle incidents. Prepare to discuss specific situations where you've triaged incidents or managed requests, highlighting your communication skills and ability to work collaboratively.
✨Emphasise Your People Skills
Since this role involves working closely with various stakeholders, it's important to showcase your interpersonal skills. Be ready to share examples of how you've successfully collaborated with teams or coordinated with third-party suppliers in previous roles.
