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- Tasks: Provide 1st line IT support and resolve tech issues for employees.
- Company: Join Markel International, a Fortune 500 company with a global presence.
- Benefits: Great salary, annual bonus, 25 days holiday, and strong benefits package.
- Why this job: Kickstart your career in IT while making a real difference every day.
- Qualifications: Tech-savvy with customer service experience; certifications are a plus.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an individual to provide 1st line IT support for all employees of Markel International. Join us and play your part in something special!
The opportunity:
We’re the IT Service Desk, the 1st line support team in our brand-new office in the heart of Leeds! We cover a wide range of tasks, such as 1st line support and triage over the phone, requests from our IT Service Management tool and walk ups in the office. We’re the UK team of our Global Service Desk, working alongside our colleagues in America to provide 1st line support to all Markel’s offices globally. If you’re ready for the challenge with some fun on the way – we look forward to hearing from you!
What you’ll be doing:
- Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
- Must be flexible, this vacancy is for a Monday-Friday core hours position starting between 8-10 and finishing between 4-6.
- Receives inbound customer contacts via various channels (phone, chat, web).
- Records, maintains and updates records in the Service Management ticketing system, and follows knowledge database for solving and procedural guidelines.
- Routes tickets for issues which cannot be resolved at the service desk (First Call Resolution) to the appropriate resolving groups.
Our must-haves:
- The successful candidate will have working knowledge of help desk software, databases and remote control.
- Enthusiastic to find ways to make customers productive.
- Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment.
- Must be flexible and able to manage multiple tasks and priorities on very tight deadlines.
- Ability to work independently and in collaboration with others to deliver a high level of success.
- Good interpersonal and collaboration skills with the ability to develop, maintain and foster constructive relationships with others.
- Dynamic, hard-working and ambitious individual, with excellent oral and written communication skills.
Education/Certification:
- Associates degree or 1 year of relevant experience in a technical field or customer service environment.
- Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related field.
- ITIL Foundation V3 or V4 Certification a plus.
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
A great starting salary plus annual bonus & strong benefits package:
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Service Desk Analyst in Leeds employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Markel International on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific customer issues and be ready to demonstrate your problem-solving skills during the chat.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from the team, let your passion for IT support shine through. They want to see that you’re excited about helping customers and learning new things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Markel team and ready to play your part!
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any relevant IT support experience and customer service skills to show us you're the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your excellent communication skills. Clear and concise writing will help us see your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it helps us keep track of your application. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Markel Corporation
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those related to hardware, software, and networking. Be prepared to discuss how you would troubleshoot typical problems that might come up in a service desk role.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, think of examples from your past experiences where you provided excellent customer service. Highlight your ability to communicate clearly and effectively, as well as your enthusiasm for helping customers.
✨Familiarise Yourself with the Tools
Get to know the help desk software and ticketing systems commonly used in IT support. If you have experience with any specific tools mentioned in the job description, be ready to talk about how you've used them to resolve issues.
✨Demonstrate Flexibility and Team Spirit
Be prepared to discuss how you manage multiple tasks and adapt to changing priorities. Share examples of how you've worked collaboratively in a team setting, as this role involves working closely with colleagues both locally and globally.
