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- Tasks: Provide 1st line IT support and resolve hardware/software issues.
- Company: Leading insurance company in Leeds with a focus on customer service.
- Benefits: Great salary, benefits package, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in IT support.
- Qualifications: Associates degree or relevant experience with strong customer service skills.
- Other info: Full-time position with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance company in Leeds is seeking a Service Desk Analyst to provide essential 1st line IT support. The role involves resolving hardware and software issues and maintaining the Service Management records.
Candidates should have an associates degree or relevant experience, showcasing great customer service skills and the ability to adapt in a dynamic environment.
This full-time position offers a great salary, benefits package, and opportunities for career development.
Service Desk Analyst: 1st Line IT Support in Leeds employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst: 1st Line IT Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you nail those tricky questions. Remember, confidence is key, so show them you’re ready to tackle any IT challenge!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight your relevant experience and customer service skills in conversations. Show them you’re the perfect fit for their dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Desk Analyst: 1st Line IT Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with the role of a Service Desk Analyst, so don’t hold back on showcasing your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. We love seeing enthusiasm, so let us know why you’re excited about joining our team in Leeds.
Showcase Problem-Solving Skills: As a 1st Line IT Support Analyst, you’ll be solving issues daily. In your application, share examples of how you've tackled similar challenges before. We want to see your thought process and how you adapt in dynamic situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Markel Corporation
✨Know Your Tech Basics
Brush up on your hardware and software knowledge before the interview. Be ready to discuss common issues you might encounter as a Service Desk Analyst, like troubleshooting connectivity problems or resolving software glitches.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you turned a frustrated user into a satisfied one, as this role heavily relies on strong interpersonal skills.
✨Familiarise Yourself with Service Management Tools
Research the Service Management tools commonly used in the industry. If you have experience with any specific software, be sure to mention it during the interview, as it shows you're proactive and ready to hit the ground running.
✨Demonstrate Adaptability
Be prepared to discuss how you've adapted to changes in previous roles. This could include learning new technologies or adjusting to shifting priorities, which is crucial in a dynamic environment like IT support.
