At a Glance
- Tasks: Support HR efficiency by adopting new technologies and managing system tasks.
- Company: Join a diverse and innovative company that values your unique background.
- Benefits: Enjoy a competitive salary, bonus, and extensive benefits package.
- Other info: Countless opportunities for career growth and learning await you.
- Why this job: Make a real impact on employee experiences while developing your skills.
- Qualifications: Experience with HR systems and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
Supporting operational efficiency and employee experiences in HR by proactively staying abreast of and adopting new technologies.
Responsibilities
- Cross‑coordination of ServiceNow and HR technology system tasks, ticket management, incident triage.
- Collaborate with functional and technical staff on the resolution of issues, process changes, and change management.
- Advise and help maintain all procedural documentation and tickets handling map.
- Maintain functional and technical expertise to support the Workday Support team, including monitoring tickets to investigate, re‑assign or resolve requests and incidents related to HR systems and operations.
- Deliver high‑quality customer service to ensure needs are met.
- Develop and maintain HR system‑related sites, job aids, reference materials, process documentation; develop and deliver training content.
- Propose process or system improvements, streamlining or simplifications.
- Support operational system setup tasks and selected transactions.
- Coordinate data audit, reporting, and UAT/testing tasks and activities, including ad hoc configuration changes, peer reviews, project support, and mass transactions.
- Provide full‑service transactional support to senior level management.
- Maintain operational knowledge of LMS workflow, including intake, course/curriculum management, roster and reporting updates.
- Find opportunities to extend LMS access based on customer's training needs, role, and responsibilities.
- Support attendance management activities, including instructor/assessor training and attendance follow‑up.
- Advise system setups that address customer needs and assess SLA delivery against setup requirements.
- Maintain and improve intake process to be intuitive, thorough, and easy to use.
- Educate and guide privileged system users on best practices for data accuracy and integrity, including proper transactional handling, alignment to HR compliance narrative, and proactive prevention of errors or inconsistencies.
- Run periodic audits and identify opportunities for audit to validation conversions.
- Monitor audit activities transitioned to managed services teams.
- Facilitate introductory and overview sessions and ad‑hoc requests from HR teams for high‑level transactional and setup overviews.
- Coordinate the new privileged user manager intake meeting, identify proper role assignments and suggest training plan adjustments as needed.
- Scan, evaluate, and pilot emerging HR technologies.
- Support business cases and lightweight proof‑of‑concepts.
- Recommend process simplification and tech‑enabled enhancements to improve efficiency and experience.
- Schedule existing reports.
- Create new basic reports with and without confidential data with oversight as needed by Security Administrators.
- Administer confidentiality agreements as needed and by request as appropriate per business use case within governance and compliance framework.
Qualifications
- Experience with HR systems or customer service / user support experience.
- Experience with ServiceNow or similar tools and a demonstrable understanding of HR systems, processes, data, system design, structure, functions, and HR technology landscape.
- Good understanding of data/reporting/incidents & requests tracking tools.
- Good understanding of HR business dependencies.
- Familiarity with APIs, connectors, and integration concepts.
- Proven problem‑solving and tasks/data dependencies understanding skills; strong analytical and root‑cause identification skills.
- Ability to document findings and translate technical concepts into business language.
- Proven customer service, communication, and presentation skills in a group or team setting.
- Ability to identify inefficiencies and propose streamlined workflows.
- Good understanding of user‑centric approaches to improve employee experience.
- Sound judgement, active practice of confidentiality, and advocacy for and education of end users on data accuracy and integrity.
- Attention to detail and accuracy.
- Independence in following through on tasks and projects, multi‑priority management, and multi‑functional task execution.
- Experience with Agile process delivery preferred.
- Familiarity with common integration tools and connectors preferred.
Benefits
- Great starting salary plus annual bonus and a strong benefits package.
- 25 days paid holiday plus bank holidays, with the opportunity to buy/sell additional leave.
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan, and other great benefits.
- Countless opportunities to learn new skills and develop in your career with the support needed to pursue them.
Equal Opportunity Employer
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Senior Specialist, HR Technology in Leeds employer: Markel Corporation
Markel is an exceptional employer that prioritises operational efficiency and employee experience through innovative HR technology solutions. With a strong commitment to professional development, employees benefit from a robust training programme and a supportive work culture that values diversity and inclusion. Located in a dynamic environment, the company offers competitive salaries, comprehensive benefits, and ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, HR Technology in Leeds
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Markel Corporation!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Markel Corporation.
We think you need these skills to ace Senior Specialist, HR Technology in Leeds
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Markel Corporation. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Markel Corporation and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Markel Corporation. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Markel Corporation's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Markel Corporation
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Markel Corporation.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Markel Corporation will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Markel Corporation and how you would contribute to adapting HR strategies.
