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For Companies At a Glance
- Tasks: Provide 1st line IT support and resolve IT issues in a fast-paced environment.
- Company: Global insurance firm based in Leeds with a strong reputation.
- Benefits: Great starting salary, bonuses, and a generous holiday scheme.
- Why this job: Kickstart your career in IT while making a difference for customers.
- Qualifications: Strong customer service skills and relevant technical knowledge.
- Other info: Hybrid working model with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A global insurance firm based in Leeds is seeking a Service Desk Analyst to provide 1st line IT support. Responsibilities include resolving IT issues and managing service requests in a dynamic environment.
The ideal candidate should possess a strong customer service focus, relevant technical knowledge, and an ability to work both independently and collaboratively.
This position offers a great starting salary, bonuses, and various benefits including a generous holiday scheme.
Leeds Service Desk Analyst – 1st Line IT Support (Hybrid) employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leeds Service Desk Analyst – 1st Line IT Support (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our customer service skills and technical knowledge, as these are key for the Service Desk Analyst role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how we've resolved IT issues in the past. This will demonstrate our ability to handle the dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the position.
We think you need these skills to ace Leeds Service Desk Analyst – 1st Line IT Support (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant technical skills and customer service experience. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Analyst role. Share specific examples of how you've resolved IT issues in the past and how you thrive in a dynamic environment.
Show Your Personality: We love a bit of personality! Don’t just stick to the formalities; let us know what makes you tick and how you approach problem-solving. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Markel Corporation
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you might encounter, like password resets or software troubleshooting. This shows you’re not just a people person but also technically savvy.
✨Customer Service is Key
Since the role emphasises customer service, prepare examples of how you've successfully handled customer queries in the past. Think about times when you went above and beyond to help someone out – this will highlight your dedication to providing excellent support.
✨Show Your Team Spirit
This position requires both independent and collaborative work. Be prepared to share experiences where you’ve worked well in a team, as well as instances where you took the initiative on your own. Balance is crucial!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
