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- Tasks: Lead a dynamic team to deliver fast and efficient claims handling.
- Company: Join Markel, a forward-thinking company that values diversity and innovation.
- Benefits: Great salary, bonus, 25 days holiday, and exceptional benefits package.
- Why this job: Make a real impact in a leadership role that supports customers and colleagues.
- Qualifications: Claims experience, leadership skills, and strong communication abilities required.
- Other info: Hybrid working model with opportunities for career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Leeds (Hybrid – 4 days office / 1 day home)
Great salary + end of contract bonus + exceptional benefits
Make Your Impact at Markel
At Markel, we give people the confidence to move forward — by helping them protect what matters. If you’re someone who thrives in a fast paced environment, loves leading others, and has strong claims experience, this is your chance to play a meaningful role in a growing, forward thinking.
The Opportunity:We are looking for a Claims Team Manager to join our Leeds‑based Claims Team on an 18‑month fixed‑term contract. You’ll work from our brand‑new, innovative city‑centre offices right next to the train station. You’ll play a key role in the leadership of our Prompt Resolution Team (PRT) — a team that delivers fast, efficient, high‑quality claims handling for cases where speed and service matter most. If you want a leadership role that truly makes a difference to customers, colleagues, and the wider business, this is the one.
What You’ll Be Doing:- Lead & Inspire
- Support the Head of Insurance Claims in running and overseeing the UK Claims Team
- Take the lead on managing the PRT, including coaching, 1‑to‑1s and developing a high‑performance culture
- Act as a trusted deputy for the Head of Insurance Claims when required
- Ensure all PRT claims are handled proactively, accurately, and in line with our Claims Philosophy
- Produce monthly performance reports and quarterly updates for senior leadership
- Monitor team objectives, support development and maintain high service standards
- Manage your own varied caseload across multiple classes of business
- Work efficiently to meet deadlines and drive claims to effective settlement
- Analyse trends, act on feedback, and champion continuous improvement
- Maintain excellent communication with key brokers and partners
- Support oversight of external service providers and TPAs to ensure high‑quality performance
- Contribute to wider team projects and help shape the future of the claims function
You’ll thrive in this role if you have:
- Previous claims experience in Property or EL/PL
- Proven leadership skills — or a clear ability and desire to step into leadership
- Legal qualifications or strong claims expertise with a commitment to studying towards CII
- Good Microsoft Office skills and the ability to learn in‑house systems quickly
- Excellent written and verbal communication skills
- A great starting salary plus bonus & strong benefits package
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Claims Team Manager in Leeds employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Markel and understand their claims philosophy. Be ready to discuss how your leadership style can inspire a high-performance culture in the Prompt Resolution Team. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your claims experience and how it aligns with the role of Claims Team Manager. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Markel. Let’s get you that interview!
We think you need these skills to ace Claims Team Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Team Manager role. Highlight your leadership experience and claims expertise, as these are key to making a strong impression on us.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven performance or improved processes in previous roles. We love seeing tangible results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. This helps us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Markel Corporation
✨Know Your Claims Inside Out
Make sure you brush up on your claims knowledge, especially in Property and EL/PL. Be ready to discuss specific cases you've handled and how you approached them, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your coaching techniques and how you've developed a high-performance culture. This is crucial for the Claims Team Manager role, so make it a focal point in your responses.
✨Demonstrate Your Communication Prowess
Since maintaining excellent communication with brokers and partners is key, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewers about their communication strategies within the team.
✨Be Ready to Discuss Performance Metrics
Familiarise yourself with performance reporting and how you’ve used data to drive improvements in previous roles. Be prepared to discuss how you would monitor team objectives and maintain high service standards in the Claims Team.
