At a Glance
- Tasks: Manage claims that impact lives, from notification to settlement.
- Company: Join Markel, a global specialist insurer with a people-first culture.
- Benefits: Great salary, bonus, hybrid work, and funded qualifications.
- Other info: Supportive team environment with clear progression opportunities.
- Why this job: Make a real difference while building a rewarding career.
- Qualifications: Open to various backgrounds; strong communication and problem-solving skills needed.
The predicted salary is between 30000 - 40000 £ per year.
Leeds (Hybrid - 4 days office / 1 day home)
Full-time | 1 year Fixed Term Contract
Great salary + bonus at the end of the contract + excellent benefits
Make your mark when it matters most! At Markel, insurance is more than a policy - it's a promise. A promise to help people rebuild after unexpected events, and to give businesses the confidence to move forward. As part of our Prompt Resolution Team, you'll be right at the heart of that promise, managing claims that genuinely impact people's lives, while building a career with real progression and support.
- Join a high-performing, supportive team in Leeds with a strong culture of collaboration and development
- Opportunities have become available due to internal promotion and growth, not attrition
- Gain exposure across Employer's Liability, Public Liability and Property claims
- Benefit from structured training, funded CII qualifications and clear career pathways
Whether you're developing your insurance career or bringing transferable skills, this is a role where you can grow fast and make a real impact.
What you'll be doing:You'll take ownership of your own portfolio of claims from first notification through to settlement, including:
- Managing a mixed caseload of low-value injury (EL/PL) and property damage claims
- Investigating claims, reviewing policy coverage and making fair, informed decisions
- Working closely with policyholders, brokers and loss adjusters
- Building strong relationships and delivering excellent customer outcomes
- Prioritising workloads and progressing claims efficiently in a fast-paced environment
- Contributing to continuous improvement and team projects
- Managing a varied portfolio, combining high-volume, low-touch liability claims with more hands-on property cases
We're open-minded on background, what matters most is your potential. You might come from:
- Insurance claims, underwriting, broking or operations
- Property or liability claims
- Customer-focused roles within insurance
- A legal or academic background (e.g. law graduate)
You'll bring:
- Strong communication and relationship-building skills
- A proactive, problem-solving mindset
- Organisation and attention to detail
- Confidence speaking with customers
- A genuine desire to learn and build a long-term career
- Competitive salary & bonus at the end of the FTC
- Hybrid working (4 days in Leeds, 1 from home)
- 25 days holiday + bank holidays (option to buy/sell)
- Private medical, dental & strong pension scheme
- Fully funded professional qualifications (CII)
- Clear progression routes into senior, specialist or leadership roles
- A genuinely supportive, people-first culture
A team where you'll thrive:
- Approx. 7-person team with strong peer support
- Office-based, collaborative and social environment
- Regular team interaction, coaching and development
- Real exposure to experienced colleagues and leadership
This is not a call centre role, you'll manage your own cases, with meaningful work and real ownership.
About Markel:Markel is a Fortune 500 global specialist insurer, with over 60 offices worldwide. We're proud of our values:
- We're all about people
- We win together
- We strive for better
- We enjoy the everyday
- We think further
If you're looking for a role where you can learn, grow and make a real difference, we'd love to hear from you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed.
Claims Handler - FTC in Leeds employer: Markel Corporation
At Markel, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture in Leeds that fosters personal and professional growth. With competitive salaries, hybrid working options, and fully funded professional qualifications, we empower our employees to thrive while making a meaningful impact in the lives of our customers. Join our dynamic Prompt Resolution Team and experience a workplace where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - FTC in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Markel. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Markel’s values and recent news. Show us you’re genuinely interested in the company and how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! As a Claims Handler, you'll need to build relationships and explain things clearly. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re really keen on the role. Plus, it keeps you on our radar!
We think you need these skills to ace Claims Handler - FTC in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Handler role. Highlight relevant experience, especially in claims management or customer-focused roles, to show us you’re the right fit for our team.
Showcase Your Skills:We want to see your strong communication and relationship-building skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed claims or built rapport with clients.
Be Proactive:In your application, let us know about your proactive problem-solving mindset. Share instances where you’ve taken initiative to resolve issues or improve processes, as this is key in a fast-paced environment like ours.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Markel Corporation
✨Know Your Claims
Familiarise yourself with the types of claims you'll be handling, especially Employer's Liability and Public Liability. Understand the basics of how these claims work and be ready to discuss any relevant experience you have in managing similar cases.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with policyholders and brokers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to resolve issues or make informed decisions under pressure. Highlight your proactive approach and how it led to positive outcomes, as this will resonate well with the team’s focus on delivering excellent customer outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it demonstrates that you're serious about making a long-term commitment.
