At a Glance
- Tasks: Manage claims that impact lives, from notification to settlement.
- Company: Join Markel, a global specialist insurer with a people-first culture.
- Benefits: Great salary, bonus, hybrid work, and funded professional qualifications.
- Other info: Supportive team environment with clear progression routes.
- Why this job: Make a real difference while building a rewarding career.
- Qualifications: Open to various backgrounds; strong communication and problem-solving skills needed.
The predicted salary is between 30000 - 40000 £ per year.
Claims Handler – Prompt Resolution Team
Leeds (Hybrid – 4 days office / 1 day home)
Full-time | Permanent
Great salary + bonus + excellent benefits
Make your mark when it matters most! At Markel, insurance is more than a policy — it’s a promise. A promise to help people rebuild after unexpected events, and to give businesses the confidence to move forward. As part of our Prompt Resolution Team, you’ll be right at the heart of that promise, managing claims that genuinely impact people’s lives, while building a career with real progression and support.
Why this role?- Join a high-performing, supportive team in Leeds with a strong culture of collaboration and development
- Opportunities have become available due to internal promotion and growth, not attrition
- Gain exposure across Employer’s Liability, Public Liability and Property claims
- Benefit from structured training, funded CII qualifications and clear career pathways
Whether you’re developing your insurance career or bringing transferable skills, this is a role where you can grow fast and make a real impact.
What you’ll be doing:You’ll take ownership of your own portfolio of claims from first notification through to settlement, including:
- Managing a mixed caseload of low-value injury (EL/PL) and property damage claims
- Investigating claims, reviewing policy coverage and making fair, informed decisions
- Working closely with policyholders, brokers and loss adjusters
- Building strong relationships and delivering excellent customer outcomes
- Prioritising workloads and progressing claims efficiently in a fast-paced environment
- Contributing to continuous improvement and team projects
- You’ll manage a varied portfolio, combining high-volume, low-touch liability claims with more hands-on property cases
We’re open-minded on background, what matters most is your potential. You might come from:
- Insurance claims, underwriting, broking or operations
- Property or liability claims
- Customer-focused roles within insurance
- A legal or academic background (e.g. law graduate)
You’ll bring:
- Strong communication and relationship-building skills
- A proactive, problem-solving attitude
- Organisation and attention to detail
- Confidence speaking with customers
- A genuine desire to learn and build a long-term career
If you join permanently, we’ll support you in studying towards your CII qualifications.
What’s in it for you:- Competitive salary & great annual bonus
- Hybrid working (4 days in Leeds, 1 from home)
- 25 days holiday + bank holidays (option to buy/sell)
- Private medical, dental & strong pension scheme
- Fully funded professional qualifications (CII)
- Clear progression routes into senior, specialist or leadership roles
- A genuinely supportive, people-first culture
- Approx. 7-person team with strong peer support
- Office-based, collaborative and social environment
- Regular team interaction, coaching and development
- Real exposure to experienced colleagues and leadership
This is not a call centre role, you’ll handle your own cases, with meaningful work and real ownership.
About Markel:Markel is a Fortune 500 global specialist insurer, with over 60 offices worldwide. We’re proud of our values:
- We’re all about people
- We win together
- We strive for better
- We enjoy the everyday
- We think further
They guide everything we do — from how we support customers to how we develop our people.
Ready to take the next step?If you’re looking for a role where you can learn, grow and make a real difference, we’d love to hear from you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Claims Handler in Leeds employer: Markel Corporation
Markel is an exceptional employer, offering a supportive and collaborative work culture in Leeds that prioritises employee growth and development. With competitive salaries, excellent benefits including hybrid working options, and fully funded professional qualifications, employees are empowered to build meaningful careers while making a real impact in the lives of others through their work in claims handling.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Markel. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common claims handler questions. Think about how your past experiences relate to managing claims and building relationships with customers.
✨Tip Number 3
Show off your problem-solving skills during the interview. Share examples of how you've tackled challenges in previous roles, especially in customer-focused environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Markel team.
We think you need these skills to ace Claims Handler in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Claims Handler role. Highlight any relevant experience in insurance claims, customer service, or problem-solving to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining our Prompt Resolution Team and how your background makes you a great fit for the role.
Showcase Your Communication Skills:As a Claims Handler, strong communication is key. In your application, demonstrate your ability to build relationships and communicate effectively, whether through examples or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Markel Corporation
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of different types of claims, especially Employer’s Liability and Public Liability. Familiarise yourself with common scenarios and how they are handled, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Communication Skills
As a Claims Handler, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved conflicts or built relationships, as these stories will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could be anything from managing a difficult claim to finding innovative solutions in a fast-paced environment. Highlighting your proactive attitude will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, training opportunities, and career progression within the company. This not only shows your genuine interest in the role but also helps you assess if the company aligns with your career goals.
