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- Tasks: Lead and develop a top-notch Claims Account Management service while building strong relationships.
- Company: Join Markel, a Fortune 500 company known for its innovative and people-first culture.
- Benefits: Enjoy a competitive salary, generous holiday, excellent pension, and private medical cover.
- Why this job: Make a real impact in the insurance industry by championing exceptional claims experiences.
- Qualifications: Strong relationship-building skills and a deep understanding of UK claims operations required.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Leeds or Manchester with some National travel. Shape the future of Claims. Lead relationships that really matter! At Markel, Claims is more than a function, it’s a strategic advantage. We’re now looking for a Claims Account Manager Lead to play a pivotal role in elevating our UK Claims proposition, strengthening key relationships, and championing the value of Claims across the market.
If you’re commercially minded, relationship driven, and passionate about delivering exceptional claims experiences, this is your opportunity to make a real impact.
The Opportunity:Our UK Claims team is central to the service, products, and reputation we deliver to brokers and clients. We aim to be market‑leading—efficient, creative, proactive, and uncompromising in our integrity. As Claims Account Manager Lead, you’ll join a close‑knit, established team and take a visible, influential role in:
- Leading and developing our Claims Account Management capability
- Acting as a trusted advocate for Claims, both internally and externally
- Ensuring our claims performance, proposition and expertise are recognised, valued and differentiated in the market
This role is about influence, insight and impact, supporting Markel’s ambition to be recognised as the most customer‑focused, agile and value‑adding claims organisation in the UK.
What You’ll Be Doing:- Establish and lead a best‑in‑class Claims Account Management service for the UK claims function
- Set high standards for engagement, service delivery and partner experience
- Build, deepen and sustain strong relationships with customers, brokers and strategic partners
- Act as a trusted escalation point and advocate for claims service excellence
- Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition across all product lines
- Ensure claims strategy, capability and performance are clearly understood and valued
- Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success
- Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives
- Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues
- Track claims metrics, service standards and trends using reports and dashboards
- Anticipate issues early and ensure consistent, high‑quality engagement throughout the claim lifecycle
You’ll combine technical credibility, commercial awareness and leadership presence, with the confidence to influence at all levels.
You’ll Need:- Proven ability to build and maintain effective relationships with brokers, clients and partners
- Strong partner engagement and advocacy skills, internally and externally
- In‑depth understanding of UK claims operations, service delivery and performance measures
- Commercial awareness of the insurance and claims landscape
- A track record of accountability and delivery
- Strong analytical, problem‑solving and decision‑making capability
- Excellent communication and interpersonal skills
- A collaborative, positive and proactive approach
- Experience working in a regulated insurance environment
- Professional qualifications or certifications in digital transformation, project management or related fields
Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.
Our culture is built on:
- Putting people first
- Winning together
- Continually striving for better
- Thinking further
- Competitive salary plus generous annual bonus
- 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
- Excellent pension scheme
- Private medical and dental cover
- Life assurance, income protection and travel insurance
- Season ticket loan and a range of additional benefits
- Genuine opportunities to learn, develop and progress your career
If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Claims Account Manager Lead in Leeds employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Account Manager Lead in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its claims processes inside out. Think about how your experience aligns with their needs and be ready to share specific examples of your successes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out.
We think you need these skills to ace Claims Account Manager Lead in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in claims management and relationship building. We want to see how your skills align with the role of Claims Account Manager Lead!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve made an impact in previous roles. We love to see quantifiable results that demonstrate your ability to drive engagement and performance.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our team culture. Be genuine about your passion for claims and customer satisfaction!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Markel Corporation
✨Know Your Claims Inside Out
Make sure you have a solid understanding of the UK claims landscape and Markel's specific offerings. Brush up on recent trends, challenges, and innovations in claims management. This will help you articulate how you can contribute to their market-facing claims proposition.
✨Build Relationships Before the Interview
If possible, connect with current employees or industry professionals on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your interview to demonstrate your relationship-building skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making abilities. Prepare examples from your past experiences where you've successfully managed claims or built strong relationships with clients and brokers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Passion for Customer Experience
Markel values exceptional claims experiences, so be ready to discuss how you’ve championed customer satisfaction in previous roles. Share specific instances where you went above and beyond to ensure a positive outcome for clients, highlighting your proactive approach.
