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For Companies At a Glance
- Tasks: Manage user access across platforms and ensure security compliance.
- Company: Join Markel, a Fortune 500 company with a global presence.
- Benefits: Great salary, bonuses, 25 days holiday, and strong benefits package.
- Other info: Flexible working options and opportunities for career development.
- Why this job: Be part of a team that enhances security and streamlines processes.
- Qualifications: Experience in IAM technologies and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an individual to support Markel’s Identity Operations program by regulating who (or what) can access enterprise systems and data, ensure least privilege access and minimising risk to the business. Join us and play your part in something special!
The opportunity:
This role provisions and deprovisions access across multiple platforms within agreed service levels, supports access-management tools and processes, and performs reporting, auditing, and control activities to meet internal policy, legal, and regulatory requirements. The role partners with end users, hiring managers, security analysts, and application teams to clarify requirements, translate compliance needs into practical solutions, and find opportunities to streamline and automate manual processes.
What you’ll be doing:
- Provision and deprovision user, group, and privileged access across multiple enterprise systems, including account lifecycle management in Active Directory and related platforms, in line with established controls and least-privilege guidelines.
- Process access requests and incident tickets via Markel’s ticketing system (e.g., ServiceNow) within agreed SLAs; reassign, escalate, or partner with security analysts and application teams as the need arises.
- Support and administer IAM tools and services (e.g., MFA, SSO, federated identities, PAM) and maintain a working understanding of critical systems used across Markel.
- Develop, document, and maintain access-management procedures, standards, and methodologies for assigned platforms, databases, and applications.
- Perform reporting, audit, and compliance analysis (e.g., monthly/quarterly reviews and Sarbanes-Oxley access reviews), identifying exceptions/gaps and escalating issues to management and Internal Audit as appropriate.
- Assist with RBAC activities including research, analysis, and role design; translate compliance requirements into actionable access-control solutions.
- Identify, assess, and recommend meaningful resolutions to access-related security risks; maintain awareness of current and emerging security threats and industry guidelines.
- Collaborate with team members to streamline and automate manual processes, improving security, efficiency, and end-user experience.
- Communicate clearly and expertly with end users, managers, vendors, and global teams via email, phone, and messaging tools; handle sensitive information with tact, discretion, and diplomacy.
- Participate in on-call rotation and work adjusted hours where required for operational coverage, training, and knowledge transfer.
Our must-haves:
- Experience with IAM concepts and technologies including directories, MFA, SSO, federated identities, PAM, and account provisioning.
- Experience with Azure Active Directory/Microsoft Entra ID, RBAC, and directory services (AD/LDAP) and Windows authentication (Kerberos/NTLM).
- Experience in Identity & Access Management (or closely related experience) preferred.
- Familiarity with IAM and ITSM tools such as SailPoint/IdentityNow (or similar), ServiceNow, and JIRA; password management tools (e.g., CyberArk) desirable.
- Microsoft 365 and Microsoft Exchange management experience (including Exchange Online) are desirable.
- Understanding of audit/compliance frameworks and regulatory requirements (e.g., SOX, PCI) desirable.
- Strong analytical and troubleshooting skills; attention to detail; ability to exercise good judgement with minimal supervision.
- Excellent written and verbal communication, customer service, collaboration, and documentation skills; ability to handle confidential information appropriately.
- Discipline-specific certifications such as CISSP, CCSK, ITIL, Microsoft Azure Fundamentals (or similar).
- Relevant IAM platform/tool certifications (where available).
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
A great starting salary plus annual bonus & strong benefits package...
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Identity Operations Analyst employer: Markel Corporation
Contact Detail:
Markel Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common interview questions. The more you practice, the more relaxed you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Identity Operations Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with IAM concepts and technologies. We want to see how your skills align with the role of Identity Operations Analyst, so don’t hold back!
Showcase Your Communication Skills: Since this role involves collaborating with various teams, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear language and provide examples of how you've effectively communicated in past roles.
Highlight Relevant Experience: Be sure to emphasise any experience you have with IAM tools like ServiceNow or Azure Active Directory. We’re looking for candidates who can hit the ground running, so make your relevant experience stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Markel Corporation
✨Know Your IAM Basics
Before the interview, brush up on your Identity and Access Management (IAM) concepts. Familiarise yourself with terms like MFA, SSO, and RBAC. Being able to discuss these topics confidently will show that you understand the core responsibilities of the Identity Operations Analyst role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with tools like Azure Active Directory and ServiceNow. Have specific examples ready that demonstrate how you've used these technologies in past roles. This will help the interviewers see how you can contribute to their team right away.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific access management scenarios. Think about challenges you've faced in previous jobs and how you resolved them. This will highlight your problem-solving skills and ability to work under pressure.
✨Communicate Clearly and Confidently
Since this role involves collaborating with various teams, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points. Good communication is key, especially when dealing with sensitive information.