Credit Control Administrator in Croydon

Credit Control Administrator (6 Month Fixed-Term Contract)

Location: Croydon (Hybrid Working)

Contract: 6 Month Fixed-Term Contract (Maternity Cover)

Working Pattern: Full Time

• Hybrid working
• 2 days per week in the Croydon office (Wednesday and Thursday)
• Remaining days working from home
• Standard hours 9am to 5pm, with some flexibility available

Join Markel's ATE Team:

At Markel, we're passionate about delivering specialist legal expenses insurance solutions that help individuals and businesses pursue legal claims with confidence. Our After the Event (ATE) team works closely with law firms, insurers and industry partners to provide exceptional service while supporting access to justice.

We're now looking for a highly organised and detail-focused Credit Control Administrator to join the team on a 6-month fixed-term contract, supporting us during a period of maternity leave cover. Whether you already have Credit Control experience or you're an experienced Administrator with exposure to finance, accounts, payments or reconciliations, we'd love to hear from you.

This is an excellent opportunity to join a collaborative and supportive team where you'll play an important role in ensuring premiums are collected accurately, payments are processed efficiently and customer relationships are maintained to a high standard. The role is primarily administration and email-based, making it ideal for someone who enjoys structured processes, working with data and delivering accurate work. You'll work alongside experienced colleagues, receive full training and gain exposure to a specialist area of insurance and financial administration.

• Managing credit control administration activities
• Processing and loading payments onto internal systems
• Sending payment reminders and customer chasers
• Managing and responding to shared inbox queries
• Allocating and receipting payments
• Investigating and resolving payment-related queries
• Maintaining accurate records and audit trails
• Supporting debt management and recovery activity
• Working from weekly reports and task allocations
• Liaising with member law firms and business partners
• Supporting continuous improvement across team processes
• Following documented procedures and process guides to ensure accuracy and compliance

• Previous administration experience within an office environment
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Strong written communication skills
• Good numerical ability and confidence working with financial information
• Basic to intermediate Microsoft Excel skills
• Comfortable working within structured processes and procedures
• Ability to manage workload independently while contributing to a team environment

• Credit Control experience
• Finance Administration experience
• Accounts Receivable experience
• Payment processing or receipting experience
• Insurance, legal or professional services experience

You'll be using Excel daily, so we're looking for someone comfortable with:

• Filtering and sorting data
• Updating and maintaining spreadsheets
• Working from reports
• Basic data analysis and reconciliation

You do not need advanced Excel skills such as Pivot Tables, VLOOKUPs or complex formulas.

This role would suit someone who:

• Enjoys working with detail and accuracy
• Likes structured and process-driven work
• Takes pride in producing high-quality administrative work
• Enjoys solving problems and investigating discrepancies
• Wants to build experience within finance, credit control or insurance
• Is looking for a supportive team environment with hybrid flexibility

• Good starting salary
• 5% completion bonus paid at the end of the contract
• Hybrid working
• Private medical insurance
• Life assurance
• Income protection
• 25 days holiday plus buy/sell options (pro rata)
• Learning and development opportunities
• Exposure to a specialist and highly respected part of the insurance market
• Supportive and collaborative team culture

If you're a detail-oriented administrator with strong Excel skills and an interest in finance, credit control or insurance, we'd love to hear from you. Previous Credit Control experience is welcomed but not essential. We are equally interested in speaking with strong administrators who have worked in finance-related or process-driven environments and are looking for their next opportunity.

We're particularly interested in speaking with immediately available candidates, those nearing the end of a fixed-term contract, or experienced administrators with exposure to finance, accounts receivable, payments processing or credit control.

Apply today and join a team where your contribution genuinely makes a difference. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.