Claims Team Leader

This is an opportunity to be a Claims Team Leader within the London Market Claims Team. Join us and play your part in something special!

The opportunity:

The Leeds based London Market team is solely focused on London Market Claims. The team works closely with the London based claims team and adjusters aligned to specific lines of business. The team will generally handle higher volume, lower value claims and form a key part of Markel’s Claims Value Proposition.

The Team Leader is required to contribute through their own work and the supervision of other team members to achieving the targets set in the annual Claims Business Plan and to identify areas of improvement in the team and to provide proactive feedback to the Claims Manager. Further, in order to deliver on our claims philosophy, this requires exceptional skills by the Claims Adjusters by developing and maintaining relationships both internally (within the claims team, with the underwriting, outwards reinsurance and actuarial teams) and externally (notably brokers, (re)insureds, co-insurers and service providers).

What you’ll be doing:

• Under the direct supervision of the London Market Claims Manager(s), supervise a team of Claims Adjusters, using best practice including regular 1-2-1s.
• Work closely with and provide support to the London Market claims team whilst taking responsibility and handling a portfolio of High Volume, Low Value Claims.
• Take responsibility for monitoring and overseeing the progress of individual team members, whilst being able to prioritise your workload at the same time.
• Handle assigned claims from first notification through to final settlement.
• Update in-house and London market claim related systems in relation to individual claims and ensure the following market are kept apprised of key developments and key information (for example claim potential where this is not fully reserved).
• Diarise and triage claims as required by the Claims Handling Manual and subject these decisions to regular challenge and review.
• Actively lead and take responsibility for the quality of services from TPAs (with delegated claims authority from MINT) as well as lawyers, loss adjusters and any other service providers who represent us.
• Internally build and maintain excellent working relationships with other adjusters within the team, actuaries and underwriters.
• Have a good understanding of the insurance industry and how it works. Claims experience with understanding of Marine preferred.

Our must-haves:

• Have a working understanding of the London Market and relevant systems.
• Preferably have some experience handling Marine and Energy Liability claims.
• Preferably have some experience managing individuals.
• Build and maintain relationships with colleagues and external contacts.
• Want to bring out the best in the team, both in individuals and by acting collectively and collaboratively.
• Take initiative and responsibility for making decisions.
• Want and be able to contribute and generate ideas to improve the operation of the broader claims team.
• Demonstrate excellent organisational skills.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

A great starting salary plus annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.