At a Glance
- Tasks: Manage legacy claims and drive closure of dormant cases with a customer-focused approach.
- Company: Markel, a diverse and innovative company prioritising people and collaboration.
- Benefits: Great salary, annual bonus, extensive benefits, and 25 days holiday plus bank holidays.
- Other info: Flexible working options and opportunities for career development available.
- Why this job: Join a dynamic team and make a real impact in the claims industry.
- Qualifications: Experience in claims management, strong communication, and negotiation skills required.
The predicted salary is between 50000 - 60000 £ per year.
The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division.
The purpose of the SPT team is to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, to drive the closure of dormant claims, and to identify and actively seek commutation opportunities. As of March 2026, SPT are managing over 4,000 claims covering multiple classes of business including Marine, Aviation, Motor, A&H, Property, Professional Liability, Medmal, Whole account and General Reinsurance, Casualty Reinsurance, Space etc. for claims emanating from 1993 YOA and post.
Responsibilities
- Assist with the management of claims within the SPT portfolio with a particular focus on Reinsurance Casualty.
- Report on key watchlist claims including attendance at market meetings and liaison with the market practitioners and counsel where required.
- Ensure accurate claims management and oversight, ensuring adherence to our reserving philosophy and diary management protocol to pro‑actively drive claims performance.
- Identify, monitor, and report on key complex losses to senior management.
- Assist with the management of other SPT claims as and where required.
- Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds.
- Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments.
- Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy.
- Potentially involve in claim audits and resolution of identified actions.
- Attend team broker meetings to support delivery of a more customer focused and value adding service.
- Support delivery of the team’s Key Performance Indicators.
Key Skills
- Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience and using ECF.
- Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery.
- Experience handling direct and reinsurance claims as well as having strong negotiation skills.
- Professional and comfortable in representing the company at market and client meetings.
- Be a team player and be adaptable to multiple classes of business and objectives.
- Embrace adherence to Markel International’s claims philosophy of being "The most customer focused, nimble and value adding claims team in the market".
- Have strong written and spoken communication skills.
- Possess strong independent organisational skills.
- Have strong IT (Microsoft office) skills including Word, Excel and Outlook.
Benefits
- Great starting salary plus annual bonus.
- Strong benefits package including up to 16% company pension scheme, private medical and dental cover, menopause plan, emergency care benefit (children/pets/dependants), income protection, life assurance, electric car scheme, travel insurance.
- 25 days paid holiday plus bank holidays, with the opportunity to buy/sell extra leave.
- Opportunities to learn new skills and develop in your career.
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are also happy to consider candidates who are looking for flexible working patterns. We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Claims Adjuster employer: Markel Corporation
Markel is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a robust benefits package including a generous pension scheme and private medical cover. Our inclusive work culture celebrates diversity and flexibility, ensuring that all team members feel valued and supported in their roles. With opportunities for skill development and a commitment to customer-focused service, joining the Special Projects Team as a Claims Adjuster means being part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster
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We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
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How to prepare for a job interview at Markel Corporation
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Markel Corporation to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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Understanding Markel Corporation's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
