At a Glance
- Tasks: Manage and oversee claims, ensuring top-notch service and communication.
- Company: Join Markel, a Fortune 500 company with a diverse global community.
- Benefits: Competitive salary, annual bonus, private medical cover, and generous holiday allowance.
- Other info: Flexible working patterns available and opportunities for professional growth.
- Why this job: Make a real impact in a customer-focused team while developing your career.
- Qualifications: Experience in claims management and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division. The purpose of the SPT team is (i) to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, (ii) to drive the closure of dormant claims, and (iii) to identify and actively seek commutation opportunities.
As of March 2026, SPT are managing over 4,000 claims covering multiple classes of business including; Marine, Aviation, Motor, A&H, Property, Professional Liability, Medmal, Whole account and General Reinsurance, Casualty Reinsurance, Space etc. for claims emanating from 1993 YOA and post.
Business Unit overview: The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.
What you’ll be doing:
- Assist with the management of claims within the SPT portfolio with a particular focus on Reinsurance Casualty.
- Report on key watchlist claims including attendance at market meetings and liaison with the market practitioners and counsel where required.
- Ensure accurate claims management and oversight, ensuring adherence to our reserving philosophy and diary management protocol to pro-actively drive claims performance.
- Identify, monitor, and report on key complex losses to senior management.
- Assist with the management of other SPT claims as and where required.
- Drive, facilitate and deliver a customer focused approach to claims which is measurable through: speed of service and open, honest and personable communications with all brokers and (re)insureds.
- Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments.
- Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy.
- Potential for involvement in claim audits and resolution of identified actions.
- Attend team broker meetings to support delivery of a more customer focused and value adding service.
- Support delivery of the team’s Key Performance Indicators.
Key Skills:
- Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience and using ECF.
- Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery.
- Experience handling direct and reinsurance claims as well as having strong negotiation skills.
- Professional and comfortable in representing the company at market and client meetings.
- Must be a team player and be adaptable to multiple classes of business and objectives.
- Embrace adherence to Markel International’s claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
- Have strong written and spoken communication skills.
- Possess strong independent organisational skills.
- Have strong IT (Microsoft Office) skills including Word, Excel and Outlook.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package.
- Up to 16% company pension scheme.
- Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants).
- Income protection, Life assurance, electric car scheme, travel insurance.
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special! Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
Claims Adjuster employer: Markel Corporation
Markel is an exceptional employer that prioritises its people, offering a dynamic work culture where collaboration and innovation thrive. Located in London, the Claims Adjuster role provides not only a competitive salary and comprehensive benefits package but also ample opportunities for professional growth and skill development within a supportive environment. Join a diverse team dedicated to making a meaningful impact in the insurance industry, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Markel. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching common claims scenarios and how you’d handle them. Show off your knowledge of the claims environment and be ready to discuss your experience with both direct and reinsurance claims.
✨Tip Number 3
Practice your communication skills! Since you'll be representing Markel at meetings, being clear and confident in your speech is key. Consider mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of something special.
We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Adjuster role. Highlight your relevant experience in claims management and any specific skills that align with what we’re looking for, like negotiation skills and customer focus.
Showcase Your Communication Skills:Since strong written and spoken communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make sure your documents are well-structured and free of errors.
Be Authentic:We love seeing the real you! Share your passion for the claims industry and why you want to join our team at Markel. A personal touch can really make your application stand out from the crowd.
Apply Through Our Website:To make things easier for us both, please apply directly through our website. It’s a straightforward process, and it ensures your application gets to the right place quickly!
How to prepare for a job interview at Markel Corporation
✨Know Your Claims Stuff
Make sure you brush up on your knowledge of the claims environment, especially in relation to reinsurance and casualty. Familiarise yourself with key terms and processes, as well as any recent trends in the industry. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Customer Focus
Since the company values a customer-focused approach, be prepared to share examples of how you've delivered excellent service in past roles. Think about specific situations where you went above and beyond for clients or brokers, and how that impacted the outcome of a claim.
✨Prepare for Team Dynamics
As a team player, it's important to demonstrate your ability to work collaboratively. Be ready to discuss how you've contributed to team success in previous positions, and think about how you can adapt to different classes of business and objectives within the team.
✨Practice Your Communication Skills
Strong written and spoken communication skills are crucial for this role. Consider practising common interview questions out loud, and maybe even ask a friend to conduct a mock interview with you. This will help you articulate your thoughts clearly and confidently during the actual interview.
