Business Systems Analyst (FTC)

Looking for a role that will have a meaningful impact on the strategic underwriting decisions our business makes? The Business Systems Analyst is responsible for supporting IT Operations by performing a range of operational and analytical activities as well as driving improvements across the team that all contribute to the team’s efficiency and effectiveness.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

For a data driven candidate this 12-month FTC role will be responsible for providing support across all of IT Service Operations for both data insight, performance quality, and improvements. Your main focus will be on data analytics, ensuring ITSM processes are performing and playing a key role in driving improvements to drive quality and efficiency.

• Ability to create ad-hoc reports to support IT operations (experience of either using performance analytics in ServiceNow or Power BI).
• Driving small improvements projects, assist in creating the user stories and drive delivery.
• Co-ordinating Europe and APAC service improvement plans, and keeping stakeholders informed of progress.
• Create the monthly scorecard, and co-ordinate across the function for performance insights.
• Co-ordinate with deskside to process hardware orders and track inventory.
• Track our compliance on IT Controls and co-ordinate monthly calls to review.
• Monitor the quality of incident and service request handling. Identify patterns of recurring issues, propose improvements, and collaborate with the team to implement best practices for timely and accurate issue resolution.

• Experience of ITSM Tooling and Data Dashboard Tooling (Preferred ServiceNow / Performance Analytics).
• Extensive data analysis skills, for a broad range of operational tasks.
• Practical experience in an IT Operations environment.
• Use of Jira and backlog management.
• Detail Orientated, Analytical and Data Driven.
• General Knowledge of IT Asset Management processes.
• Good experience of Microsoft office tools. Strong ability with MS Excel and MS PowerPoint.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Experience in driving delivery of improvements and continual improvement mindset and high levels of customer focus.
• Previous IT Background, ideally in Service Operations or IT Service Management experience.

A great starting salary plus annual bonus & strong benefits package... 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer. There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company.