Assistant Claims Manager - Marine Liability

The Assistant Claims Manager Marine Liability will lead and develop the London-based team of three, specialising in Marine Liability claims. The role involves managing complex lead primary and excess claims, ensuring strong governance and service standards.

Responsibilities

• Lead a team of 3 individuals in London who are responsible for Marine Liability claims, maintaining a high-performing team to support the claims’ philosophy and overall underwriting and claims proposition.
• Handle open market lead primary and excess claims and oversee delegated claims arrangements across all product lines.
• Provide support and guidance to team members on strategy, coverage, reserving and escalation to senior management where appropriate.
• Agree and monitor service standards/KPIs for delegated arrangements and elevate material issues in line with governance.
• Act as a point person for the volume team in Leeds and manage the claim’s allocation between the London and Leeds teams.
• Support Directors and product heads in the underwriting business plan process, identifying and detailing claims handling capabilities and resourcing requirements.
• Provide technical input into product wordings and class-specific vendor and expert support.
• Assist in producing monthly and quarterly reports on incurred movements, claims trends and key focus areas; present reports to support the quarterly reserving process.
• Drive efficiencies and high performance within the team, reviewing priorities, workloads and future structure.
• Produce, comment on and check monthly KPI reporting for clarity and accuracy; raise matters to the Claims Manager where necessary.
• Drive broker interaction to deliver a customer-focused, value‑adding service; share relevant information with the Claims Manager and broader claims teams.
• Promote proactive claims handling to showcase value as a market leader.

Qualifications

• Leadership capability, or demonstrated ability to lead a team.
• Experienced London Market claims practitioner with deep understanding of specific class of business and ability to handle high‑value, complex, international and multi‑party claims.
• Proven ability to manage class‑specific vendors and DCAs for high quality customer service.
• Positive relationships with key brokers, strong client‑management skills.
• Knowledge of Lloyd’s and Company market.
• Proficient user of London Market ECF or CLASS, strong IT skills including Microsoft Excel, claim MI, Microsoft Word, Outlook and in‑house systems.

Benefits

• Starting salary plus annual bonus and strong benefits package.
• Up to 16% company pension scheme, private medical and dental cover, menopause plan, emergency care benefit for children, pets and dependants, income protection, life assurance, electric car scheme, travel insurance.
• 25 days paid holiday plus bank holidays, with opportunity to buy/sell extra leave.
• Flexible working patterns available.
• Other benefits on offer and opportunities to learn new skills and develop your career.

We will provide reasonable accommodations to enable participation in the application or interview process.