Mark43 is hiring a hands-on Lead Support Engineer in Manchester to lead the growing UK Support team that serves mission-critical public safety systems. You will manage Junior and Senior Support Engineers, actively triage tickets, and act as escalation for P0/P1 incidents while participating in an on-call rota.
The role combines people leadership with strong technical support across the stack. The ideal candidate has extensive SaaS support leadership experience, solid Java/SQL skills, and a
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Lead Support Engineer – UK (Hybrid, 24/7 Incident Response) in Manchester employer: Mark43
Mark43 is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact on public safety. With a strong commitment to diversity, a supportive work culture, and comprehensive benefits including private medical insurance and generous parental leave, employees are empowered to thrive both personally and professionally. The Manchester location offers a collaborative environment where team members can engage directly with clients, fostering long-term relationships and driving customer success in a mission-driven atmosphere.
