Mark43 is seeking a hands-on Lead Support Engineer to lead the UK Support team for mission-critical public safety systems, including GMP. You will manage Junior and Senior engineers, while remaining actively involved in ticket triage, incident response, and customer communications.
You will balance coaching with technical investigation, coordinate incident responses, and ensure SLAs are met. This hybrid Manchester role requires strong leadership and a solid production SaaS background.
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Lead Support Engineer – Hybrid (Manchester) employer: Mark43
Mark43 is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact on public safety. With a strong commitment to diversity, a supportive work culture, and comprehensive benefits including private medical insurance and generous parental leave, employees are empowered to thrive both personally and professionally. The Manchester location offers a collaborative environment where team members can engage directly with clients, fostering long-term relationships and driving customer success in a mission-driven atmosphere.
