At a Glance
- Tasks: Create user-friendly documentation and support customer onboarding for innovative software.
- Company: Join Mark43, a tech company dedicated to empowering communities with cutting-edge solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by translating complex tech into accessible content for users.
- Qualifications: 0-2 years in technical writing or related experience; eager to learn and collaborate.
The predicted salary is between 25000 - 32000 £ per year.
Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We are looking for a Junior Technical Writer to join our Education & Enablement team in Manchester. You will play a key role in translating complex product functionality and workflows into clear, accurate, and accessible documentation for both customers and internal teams. This role is critical to ensuring that our Help Center, release communications, and knowledge resources are easy to understand, up-to-date, and aligned with how our products evolve.
What You'll Do
- Created and updated Help Center articles and workflow guides to reflect the latest product functionality
- Partnered with Product and Engineering teams to gather context on new features and translate technical details into user-friendly documentation
- Supported the development and publication of release notes that clearly explain product changes and their impact on users
- Collaborated with Services and Support teams to develop documentation that supports customer onboarding and implementation
- Reviewed and updated screenshots, visuals, and existing content to ensure accuracy and consistency across knowledge resources
What You'll Need
We're looking for a Junior Technical Writer with 0–2 years of professional experience in technical writing or product documentation, or equivalent experience developing content for software products. This level of experience is important because the role requires the ability to quickly learn new systems, understand technical concepts, and produce clear, structured documentation with guidance from cross-functional partners.
People who thrive on our team also tend to share the following characteristics:
- Humble, open, and curious. You are eager to learn how products work and how users interact with them, and you continuously improve your craft
- Detail-oriented and quality-driven. You care about accuracy, clarity, and consistency, and take pride in producing polished content
- Proactive and organised. You manage multiple content updates and priorities while maintaining strong attention to detail
- Collaborative and communicative. You work effectively with Product, Engineering, and customer-facing teams to gather information and ensure alignment
Our team is based in the United Kingdom, and we are a hybrid-friendly organisation. You will collaborate closely with global teams while supporting UK-focused products and customers.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
Junior Technical Writer: Education & Enablement (Hybrid, UK) in Manchester employer: Mark43
Mark43 is an exceptional employer that fosters a collaborative and inclusive work culture, particularly in our Manchester office. We prioritise employee growth through continuous learning opportunities and support for professional development, all while empowering our team to contribute to meaningful projects that enhance community safety. With a hybrid-friendly approach, we ensure flexibility and work-life balance, making Mark43 a rewarding place to build your career as a Junior Technical Writer.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Writer: Education & Enablement (Hybrid, UK) in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Mark43’s mission and values, and think about how your skills as a Junior Technical Writer can contribute to their goals. Practice common interview questions and have examples ready to showcase your experience.
✨Tip Number 3
Show off your writing skills! Create a portfolio that highlights your best work, especially any technical documentation or articles you've written. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Mark43. Don’t miss out on this opportunity!
We think you need these skills to ace Junior Technical Writer: Education & Enablement (Hybrid, UK) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Technical Writer role. Highlight your relevant experience in technical writing or product documentation, and show us how your skills align with our mission at Mark43.
Showcase Your Writing Skills:Include samples of your writing that demonstrate your ability to translate complex information into clear, user-friendly content. This could be anything from Help Center articles to workflow guides – we want to see your style!
Be Authentic:Let your personality shine through in your application. We value humility, curiosity, and a collaborative spirit, so don’t hesitate to share your passion for learning and working with others in your cover letter.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Mark43
✨Know Your Stuff
Before the interview, dive deep into Mark43's products and services. Familiarise yourself with their mission to empower communities through technology. Being able to discuss specific features or recent updates will show your genuine interest and understanding of the role.
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing or documentation work. If you don’t have professional experience, consider creating a mock Help Center article or workflow guide based on a product you know well. This will demonstrate your ability to translate complex information into clear, user-friendly content.
✨Ask Smart Questions
During the interview, ask insightful questions about the Education & Enablement team’s processes and how they collaborate with Product and Engineering teams. This not only shows your curiosity but also your eagerness to understand how you can contribute effectively.
✨Emphasise Collaboration
Highlight your teamwork skills and experiences. Since the role involves working closely with various teams, share examples of how you've successfully collaborated in the past. This will reassure them that you can thrive in a cross-functional environment.
