At a Glance
- Tasks: Support mission-critical public safety systems and troubleshoot technical issues.
- Company: Join Mark43, a leading tech company in public safety solutions.
- Benefits: 28 days holiday, private health insurance, gym reimbursement, and more.
- Other info: Hybrid work model with excellent career growth opportunities and a supportive team culture.
- Why this job: Gain hands-on experience and collaborate with experienced engineers in a dynamic environment.
- Qualifications: Bachelor’s degree in Computer Science or related field; strong technical fundamentals required.
The predicted salary is between 45000 - 50000 £ per year.
Applicants must be authorized to work for any employer in the country in which the role is being hired.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43 is seeking a
Junior Support Engineer to join our growing UK support organization, supporting mission-critical public safety systems for global customers including the Greater Manchester Police (GMP).
This role is designed for a recent graduate with strong technical fundamentals who is looking to develop real-world engineering experience in a high-impact, customer-facing environment.
Unlike traditional support roles, this position is engineering-focused , combining customer communication, technical troubleshooting, and hands-on software investigation.
You will work directly with production systems, collaborate with senior engineers, and contribute to real fixes in the product.
Key Responsibilities
• Serve as a first point of contact for customer support requests via
- Phone
- Ticketing system
• Triage and manage incoming support tickets
- Assess severity and priority,
- Reproduce reported issues
- Communicate clearly with customers on status and next steps
• Investigate and resolve technical issues, including
- Frontend bugs (Java Script / Type Script)
- API and backend-related issues
- Data-related issues using SQL
• Perform hands-on technical work such as
- Writing and executing SQL queries (read and write operations)
- Debugging application behaviour using logs and internal tools
- Developing small scripts or fixes (Type Script / Java Script)
- Proposing and, where appropriate, implementing fixes for simpler issues
• Collaborate with Engineering teams
- Escalate complex issues with clear documentation
- Participate in root cause analysis
- Contribute to ongoing product improvements
• Participate in support operations
- Assist with monitoring and incident response
- Support continuous improvement of internal processes and documentation
- Required Qualifications
Bachelor’s degree in
- Computer Science
- Software Engineering
- Or a related technical discipline
• Strong foundational knowledge of
- Java Script or Type Script
- SQL and relational databases
- Basic web technologies (APIs, HTTP, frontend/backend concepts)
• Demonstrated ability to
- Troubleshoot technical problems logically
- Learn new systems quickly
- Communicate clearly and professionally
- Preferred Qualifications
• Experience with
- Writing SQL queries (SELECT, UPDATE, INSERT)
- Debugging frontend applications
- REST APIs and JSON data structures
- Git or version control systems
• Exposure to
- Production systems or real-world software environments
- Scripting or automation
- Logging/monitoring tools
- Key Skills
- Strong problem-solving and analytical thinking
- Clear and professional communication (both written and verbal)
- Attention to detail and ability to follow through on issues
- Ability to balance technical work with customer interaction
- Willingness to take ownership and learn in a fast-paced environment
- What You’ll Gain
- Hands-on experience working with a production-scale Saa S platform
- Exposure to real customer issues and system behaviour
- Opportunity to debug, fix, and improve live software
- Direct collaboration with experienced engineers and support leadership
• A strong foundation for a future career in
- Software Engineering
- Site Reliability Engineering (SRE)
- Technical Support Engineering
- Location & Work Model
Location
Manchester
Work Model
- Hybrid (3 days per week in Manchester office)
- Additional Requirements
- Must meet eligibility requirements for working in the UK
- Must have been a resident of the UK for a minimum of five (5) consecutive years
- Will be subject to stringent background checks and security vetting conducted by UK law enforcement authorities
- Employment and system access are contingent upon successful completion of all required vetting and clearance processes
- Willingness to participate in a structured onboarding and training program
- Ability to work within a team supporting
- 24×7 operations
- (shift-based coverage as the team scales)
What We Offer
- 28 days holiday plus UK bank holidays
- Private medical, dental, and vision insurance through AXA Health and BUPA, fully paid for you and your dependents
- 18 weeks paid parental leave for primary caregivers plus a ramp-back programme
- Income protection (75% of salary) and death in service cover (4x salary), fully paid
- Pension through Nest with 3% employer contribution
- Gym reimbursement for you and your partner
- Equipment allowance to set up your home office
- AI tooling including Claude Code Enterprise and Chat GPT Enterprise licences provided
- Spring Health membership with therapy sessions and mental wellness tools, fully covered
- Company performance-based bonus
- Paid sabbatical of one month at your five-year anniversary
- Biannual hackathons, learning budget, and a team that genuinely invests in your growth
Junior Support Engineer in Manchester employer: Mark43
Mark43 is an exceptional employer that prioritises innovation and collaboration in the public safety technology sector. With a strong focus on employee well-being, we offer excellent benefits such as private medical insurance and gym reimbursement, alongside a competitive salary range. Our hybrid work model fosters a supportive culture where you can grow your skills while making a meaningful impact on UK police custody operations.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Engineer in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mark43. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mark43 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Support Engineer in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mark43:Your cover letter is your chance to shine! Tell us why you want to work at Mark43 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mark43!
How to prepare for a job interview at Mark43
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
