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- Tasks: Lead commercial operations and streamline deal processes for impactful government procurement.
- Company: Mark43, a leader in public safety technology with a mission to empower communities.
- Benefits: Competitive salary, stock options, health insurance, and generous paid time off.
- Why this job: Make a real difference in public safety while working with diverse teams and innovative tech.
- Qualifications: 8+ years in commercial operations or sales strategy, with public sector SaaS experience.
- Other info: Remote-friendly role with opportunities for hybrid work in NYC and Boston.
The predicted salary is between 148000 - 208000 £ per year.
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
What You’ll Do
- Partnered with Sales and Finance to define commercial guardrails for a complex, multi-year government procurement.
- Developed streamlined approval workflows to reduce deal cycle time and increase transparency.
- Identified and launched frameworks and programs aimed at reducing time to quote and time to contract.
- Collaborated with Product Marketing to define pricing guidance for a new product launch.
- Identified enhancements to our Salesforce and CPQ.
- Facilitated a retrospective on sales-to-onboarding handoffs and rolled out an improved framework for customer transitions.
- Resolved issues arising from non-standard deals or situations escalated to leadership.
As Director of Commercial Operations, you will:
- Partner with Sales, Finance, Legal, and GTM leadership to define and operationalize commercial deal strategy aligned to business priorities.
- Act as the connective tissue between Sales, Legal, Finance, Sales Ops, and Services to eliminate friction and ambiguity in commercial execution.
- Lead and scale our deal enablement processes and teams, Deal Desk function, enabling efficient, compliant, and customer-friendly deal execution.
- Champion ease of doing business—both for internal teams and external buyers.
- Translate strategic business goals into tactical process improvements across our GTM motion.
- Identify bottlenecks, compliance risks, and inefficiencies in deal workflows.
- Design and implement scalable processes, templates, playbooks, and approval frameworks.
- Partner with RevOps, Finance, Legal, Deal Desk, and IT on tooling strategy (CRM, CLM, pricing, contract vehicle tracking).
- Provide strategic guidance on deal structure, pricing constructs, contract vehicles, and risk tradeoffs for complex or non-standard deals.
- Work with Deal Desk to drive consistency and predictability in deal cycle times and approval paths.
- Establish standardized intake, review, approval, and execution workflows for commercial deals.
Success Metrics
- Reduced deal complexity and deal cycle times and SLAs.
- Improve Speed to Revenue without sacrificing quality: Improved order quality, compliance, and risk visibility.
- Increased Sales satisfaction and confidence in commercial support.
- Clear governance and ownership across the commercial lifecycle.
- Scalable processes that support growth without increasing friction.
What You’ll Need
- 8+ years of experience in commercial operations, sales strategy, or GTM enablement.
- Experience leading teams and working across executive stakeholders.
- Public sector or enterprise SaaS experience is required.
You’ll be successful here if you:
- Lead with clarity.
- Operate cross-functionally with ease.
- Thrive in ambiguity.
- Bring a systems mindset.
Where You’ll Work
This role is remote-friendly for candidates based in approved U.S. states. We also have offices in New York City and Boston for those who prefer hybrid or in-person work.
Compensation
Total compensation for this role is market competitive, including a target base annual salary range of $185,000- $260,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k plan.
Equal Employment Opportunity
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Director of Commercial Operations employer: Mark43, Inc.
Contact Detail:
Mark43, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Commercial Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Mark43 or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. Show us how your experience aligns with what we do at Mark43. Tailor your answers to reflect our commitment to community safety and innovative technology.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently, making a great impression when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Director of Commercial Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Commercial Operations role. Highlight your relevant experience in commercial operations and how it aligns with our mission at Mark43. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your ability to lead teams, streamline processes, and improve deal cycles. We love seeing quantifiable results that show how you’ve made a difference.
Be Clear and Concise: When writing your application, clarity is key. Avoid jargon and keep your language straightforward. We appreciate candidates who can communicate complex ideas simply and effectively, just like we do in our work at Mark43.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Mark43, Inc.
✨Know Your Stuff
Before the interview, dive deep into Mark43's mission and values. Understand their software solutions and how they empower communities. This knowledge will help you connect your experience in commercial operations to their goals.
✨Showcase Your Leadership Skills
As a Director of Commercial Operations, you'll need to demonstrate your ability to lead cross-functional teams. Prepare examples of how you've successfully collaborated with Sales, Finance, and Legal in the past, and be ready to discuss how you can eliminate friction in commercial execution.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in ambiguous situations. Think of specific instances where you've designed scalable processes or resolved complex deal issues, and be prepared to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their current challenges in deal workflows or how they envision the future of their commercial operations. This shows you're not just interested in the job, but also in contributing to their success.