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- Tasks: Join a friendly GP practice as a Medical Receptionist, handling patient interactions and support.
- Company: Mark Street Surgery, a forward-thinking medical practice in Rochdale.
- Benefits: Generous salary, NHS pension, 25+ days holiday, and employee discounts.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Customer service skills and organisational abilities; medical experience preferred but not essential.
- Other info: Full training provided; great opportunity for career growth in healthcare.
The predicted salary is between 23691 - 24405 £ per year.
An exciting opportunity has arisen for a reliable and flexible person to join a friendly, forward thinking and innovative GP Practice.
Hours: 37 hours per week over 4 days
Generous Salary – dependent on experience
25 days plus 8 bank holidays, increasing to 27 days after 5 years' service, increasing to 29 days after 10 years' service (pro rata)
NHS Pension
Sickness scheme in place
Mark Street Surgery is a well-established General Medical Practice located in Rochdale, Lancashire.
The Medical Receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary practice team. Duties can include but are not limited to:
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- Processing of information
- Assisting patients as required
The Medical Receptionist will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. You will deal with sensitive medical information, so a caring customer service communication style is essential.
To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving skills on a day to day basis on issues relating to your work is essential, you will also enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.
Knowledge of Emis Web would be an advantage, however full training will be given.
The practice partnership currently consists of:
- 3 GP partners
- 4 Salaried GPs
- Operations Manager
- Business and Finance manager
- Office Manager
- Deputy Office Manager
- 5 Receptionists
- 2 Secretaries
- 2 Data/Administrators
- 2 Care Coordinators
- 1 Advanced Practitioner
- 1 Nurse Prescriber
- 1 Practice Nurse
- 2 Nurse Associates
- 1 Health Care Assistant
To apply for this post please either complete the Indeed job application process or post your CV and covering letter to Mrs Rachel Critchlow, Operations Manager, Mark Street Surgery, 2 Mark Street, Rochdale.
Closing date for application: Friday 6th March 2026. Please note we may close the application process early if we receive enough applications prior to the close date.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Type: Part-time
Pay: £23,691.63-£24,405.46 per year
Benefits:
- Employee discount
- On-site parking
Ability to commute/relocate: Rochdale OL12 9BE: reliably commute or plan to relocate before starting work (required)
Experience: Medical Receptionist: 1 year (preferred)
Work Location: In person
Medical Receptionist in Rochdale employer: Mark Street Surgery
Contact Detail:
Mark Street Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Rochdale
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mark Street Surgery. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your organisational skills and ability to handle sensitive information.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Medical Receptionist role. We want to see how your background fits with our friendly and innovative team at Mark Street Surgery.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining us and how you can contribute to our practice. Keep it personal and engaging, just like the service we provide to our patients.
Showcase Your Organisational Skills: In your application, emphasise your organisational and prioritising skills. We need someone who can juggle multiple tasks while maintaining attention to detail, so let us know how you’ve done this in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mark Street Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Mark Street Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided outstanding customer service. Highlight your ability to handle sensitive situations with care and professionalism.
✨Demonstrate Organisational Skills
The role requires exceptional organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay organised in a busy environment.
✨Prepare for Teamwork Questions
Since you'll be working closely with a multidisciplinary team, expect questions about teamwork. Think of instances where you've collaborated successfully with others, and be prepared to discuss how you contribute to a positive team dynamic.
