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- Tasks: Join a friendly GP practice and manage reception duties while supporting the healthcare team.
- Company: Mark Street Surgery, a well-established and innovative medical practice in Rochdale.
- Benefits: Generous salary, NHS pension, 25 days holiday plus bank holidays, and employee discounts.
- Why this job: Make a real difference in patient care while developing your organisational and customer service skills.
- Qualifications: Experience as a Medical Receptionist preferred; training provided for the right candidate.
- Other info: Flexible hours, supportive team environment, and opportunities for career growth.
The predicted salary is between 23691 - 24405 £ per year.
An exciting opportunity has arisen for a reliable and flexible person to join a friendly, forward thinking and innovative GP Practice.
Hours: 37 hours per week over 4 days
Generous Salary – dependent on experience
25 days plus 8 bank holidays, increasing to 27 days after 5 years' service, increasing to 29 days after 10 years' service (pro rata)
NHS Pension
Sickness scheme in place
Mark Street Surgery is a well-established General Medical Practice located in Rochdale, Lancashire.
The Medical Receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary practice team. Duties can include but are not limited to:
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- Processing of information
- Assisting patients as required
The Medical Receptionist will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. You will deal with sensitive medical information, so a caring customer service communication style is essential.
To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving skills on a day to day basis on issues relating to your work is essential, you will also enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.
Knowledge of Emis Web would be an advantage, however full training will be given.
The practice partnership currently consists of:
- 3 GP partners
- 4 Salaried GPs
- Operations Manager
- Business and Finance manager
- Office Manager
- Deputy Office Manager
- 5 Receptionists
- 2 Secretaries
- 2 Data/Administrators
- 2 Care Coordinators
- 1 Advanced Practitioner
- 1 Nurse Prescriber
- 1 Practice Nurse
- 2 Nurse Associates
- 1 Health Care Assistant
To apply for this post please either complete the Indeed job application process or post your CV and covering letter to Mrs Rachel Critchlow, Operations Manager, Mark Street Surgery, 2 Mark Street, Rochdale.
Closing date for application: Friday 6th March 2026. Please note we may close the application process early if we receive enough applications prior to the close date.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Type: Part-time
Pay: £23,691.63-£24,405.46 per year
Benefits:
- Employee discount
- On-site parking
Ability to commute/relocate: Rochdale OL12 9BE: reliably commute or plan to relocate before starting work (required)
Experience: Medical Receptionist: 1 year (preferred)
Work Location: In person
Medical Receptionist employer: Mark Street Surgery
Contact Detail:
Mark Street Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mark Street Surgery. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your organisational skills and ability to handle sensitive information.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Receptionist role. Highlight any relevant experience, especially in customer service or healthcare settings. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you're excited about joining our friendly team at Mark Street Surgery. Share your passion for patient care and how you can contribute to our innovative practice.
Showcase Your Organisational Skills: As a Medical Receptionist, you'll need top-notch organisational skills. In your application, mention specific examples of how you've successfully managed multiple tasks or prioritised effectively in previous roles. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're tech-savvy, which is a bonus!
How to prepare for a job interview at Mark Street Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Mark Street Surgery. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided outstanding customer service. Highlight your ability to handle sensitive situations with care and professionalism.
✨Demonstrate Organisational Skills
The role requires exceptional organisational abilities. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you would handle a busy reception area while ensuring patient needs are met.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
